Providers of critical infrastructure face the problems of achieving the appropriate balance of securing the infrastructure against threats and problems, on one hand, and conveying a feeling of security to customers on the other hand. Providers often neglect the multidimensional impacts—positive as well as negative—of implementations of security measures (SeMe). For example, the implementation of security measures not accepted by customers or security measures that restrict privacy may lead to dissatisfaction and, in the worst case, to a loss of customers.
KeywordsPublic Transportation Terrorist Attack Public Perception Security Measure Subjective Effect
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