Qualitative investigation I: Exploring software customization from the vendors’ and customers’ perspectives

  • Matthias Bertram


The study in this chapter builds upon the existing body of knowledge on software customization and the concepts of resources, capabilities and value from the RBV as presented in the last two chapters. It aims to provide a deeper understanding of software customization activities from a software vendor firm’s perspective.


Interview Participant Qualitative Investigation Market Knowledge Software Vendor Customization Activity 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer Fachmedien Wiesbaden 2016

Authors and Affiliations

  1. 1.Fachbereich für InformatikUniversität Koblenz-LandauKoblenzGermany

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