Abstract
Perceived job expectations like opportunities for promotions and raises, or fair pay for performance, play an important role in how individuals make sense of a job and adhere to psychologically felt reciprocal obligations in carrying out a job (Robinson, et al., 1994; Rousseau, 1995). Employees believe that in return for fulfilling their perceived obligations, their employer will provide certain benefits to them, which might not even be explicitly stated in the employment contract (Rousseau, 1990). Their job expectations are akin to those defined in an employment contract, except that these expectations and obligations are unwritten and subjectively defined by individual employees.
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© 2016 Springer Fachmedien Wiesbaden
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Golpelwar, M. (2016). Psychological Contracts. In: Global Call Center Employees in India. Internationale Wirtschaftspartner. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-11867-9_5
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DOI: https://doi.org/10.1007/978-3-658-11867-9_5
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Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-11866-2
Online ISBN: 978-3-658-11867-9
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