Abstract
Media (D'Monte & Mishra, 2007; Goel & Thakur, 2007; Kamani, 2004; S. Sharma, 2005; Shiekh, 2004; Singh, 2007; Srivastava, 2007; Techtree, 2007; Tejaswi, 2005) as well as academics (Basi, 2009; Bergevin, et al., 2010; D'Cruz & Noronha, 2009; Noronha & D'Cruz, 2009; S. Sharma, 2005) have dealt extensively with the characteristics of the BPO environment in India. Night shifts, foreign accents, the Western environment, and stress, as well as high salaries, and coffee shop cultures have been referred to as job characteristics of a BPO agent. The same sources have also widely explored the reasons why people join BPO units. These invariably include prospects of high salaries, the opportunity to have fun at the workplace, and the lure of working in high technology-based international settings.
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© 2016 Springer Fachmedien Wiesbaden
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Golpelwar, M. (2016). Job Characteristics. In: Global Call Center Employees in India. Internationale Wirtschaftspartner. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-11867-9_4
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DOI: https://doi.org/10.1007/978-3-658-11867-9_4
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