Abstract
The previous chapter illustrated that, contrary to societal expectations, employees in BPO units do not suffer from higher levels of role stress than other people working in service sectors. Only the family-to-work role stressor is significantly higher in the BPO sector. This indicates a conflict between societal and familial expectations to conform to Indian cultural norms and feeling relieved of these expectations at work.
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© 2016 Springer Fachmedien Wiesbaden
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Golpelwar, M. (2016). Coping with Role Stress. In: Global Call Center Employees in India. Internationale Wirtschaftspartner. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-11867-9_3
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DOI: https://doi.org/10.1007/978-3-658-11867-9_3
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Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-11866-2
Online ISBN: 978-3-658-11867-9
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