Antecedents of Customer Behavioral Intentions for Online Grocery Shopping in Western Europe

Part of the European Retail Research book series (ERR)


Online grocery shopping is becoming increasingly integrated into our daily lives. This study aims to identify factors of Customer Behavioral Intentions for shopping in an online grocery store and evaluate their influence. An online survey was conducted among English-speaking consumers in Western Europe, mostly U.K. and the Netherlands. Results show that Time Savings is the most critical construct, while Product Quality ranks second and Service Quality ranks third. No influence was found for eBusiness Quality, which shows there are differences between Western Europe and U.S. online grocery markets. Implications are provided.


Customer Behavioral Intentions, online grocery shopping, Western Europe 


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Copyright information

© Springer Fachmedien Wiesbaden 2015

Authors and Affiliations

  1. 1.Department of Marketing and Supply Chain ManagementFaculty of Management, Science and Technology, Open UniversityHeerlenThe Netherlands

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