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Qualitative investigation on recovery management in business markets

  • Kristian Döscher
Chapter

Abstract

The qualitative investigation conducted in the fourth chapter is intended to develop a profound understanding of the nature of recovery management in business-to-business markets and derive insights on the conceptual dimensions of recovery in this specific market context (cf. figure 4.1).

Keywords

Qualitative Interview Recovery Activity Qualitative Data Analysis Service Failure Qualitative Investigation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer Fachmedien Wiesbaden 2014

Authors and Affiliations

  1. 1.Lehrstuhl für DienstleistungsmanagementKU Eichstätt-IngolstadtIngolstadtGermany

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