Abstract
In the present chapter, we turn our attention to a detailed description of the following two processes that belong to the ACCOUNT MANAGEMENT functional group:
– P09 - Service Management
– P10 - Requirements Management
Owing to various process dependencies, it is also necessary in this context to consider the following additional processes:
– P01 - IT Management
– P04 - Financial Strategy
– P05 - Quality Management
– P06 - IT Project Portfolio
– P07 - Capacity & Availability Management
– P12 - Release Management
– P14 - IT Operation & Configuration
– P16 - Incident Management
– P17 - Problem Management
The relationships between these latter processes and those mentioned above will be examined at the end of the chapter.
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© 2015 Springer Fachmedien Wiesbaden
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Pilorget, L. (2015). Functional Group: Account Management. In: Implementing IT Processes. Springer Vieweg, Wiesbaden. https://doi.org/10.1007/978-3-658-04773-3_7
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DOI: https://doi.org/10.1007/978-3-658-04773-3_7
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Publisher Name: Springer Vieweg, Wiesbaden
Print ISBN: 978-3-658-04772-6
Online ISBN: 978-3-658-04773-3
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