Abstract
Hotel accommodations are tourist services which are defined by the following characteristics:
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immateriality: tourist services can neither be seen nor experienced before consumption
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abstractness: tourist services consist of the components time, space, person and are therefore always individual
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perishability: tourist services cannot be stored and are time and space dependent
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uno actu-principle: the production and consumption of tourist services take place simultaneously
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consumption at place of service performance: the services cannot be consumed in the tourist’s hometown but only at the place of service performance
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integration of an external factor: the tourist is integrated into the production of service
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service package: the journey is made up by many components.
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© 2014 Springer Fachmedien Wiesbaden
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Chehimi, N. (2014). Tourist Information Search. In: The Social Web in the Hotel Industry. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-04544-9_3
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DOI: https://doi.org/10.1007/978-3-658-04544-9_3
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Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-04543-2
Online ISBN: 978-3-658-04544-9
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