Abstract
Business Process Reengineering has been defined as:
“The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed” (Hammer & Champy 1993: 32).
This definition consists of four central and powerful key words: “fundamental”,” radical”,” dramatic” and “processes”. According to the authors, these key words should be understood as follows.
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© 2014 Springer Fachmedien Wiesbaden
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Tønnessen, T. (2014). Business Process Reengineering. In: Managing Process Innovation through Exploitation and Exploration. Advances in Information Systems and Business Engineering. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-04403-9_4
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DOI: https://doi.org/10.1007/978-3-658-04403-9_4
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Publisher Name: Springer Gabler, Wiesbaden
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Online ISBN: 978-3-658-04403-9
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