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Bevölkerungszentrierte Kommunikation im Katastrophenmanagement: Wahrnehmung und Wirklichkeit

  • Alexander Siedschlag
Chapter
Part of the Studien zur Inneren Sicherheit book series (SZIS, volume 15)

Zusammenfassung

„Achtung, hier spricht Ihre Feuerwehr. Es ist zu einem Schadensereignis gekommen, bei dem Schadstoffe freigesetzt wurden, die potenziell gesundheitsschädlich sein können…“ – diese von einem Ausrüstungslieferanten für Sicherheitslösungen auf einer Fachmesse angebotene ,Kommunikationslösung’ mit einer sterilhochdeutschen Stimme zeigt, wie man es nicht machen sollte: paternalistisch, ausgrenzend, behördenterminologisch und unspezifisch, für die betroffene Bevölkerung nicht in ihre Lebensumstände einordbar (dazu insbesondere die historische analytische Erzählung von J. M. Barry (2004) zur weltweiten Influenzaepidemie von 1918). Immerhin ist das Beispiel eine gute Illustrierung der Ritualismusthese von C. Needleman (1987), wonach Risikoinformation häufig formalen Anforderungen folgt, ohne substanzielle Information zu liefern. Dieser symbolische Informationsaustausch konzentriert sich auf die Absicherung des Kommunikationskontextes, in diesem Fall der Helfer-Opfer-Rollenverteilung und der Externalisierung der Gefahr an legitime Expertensysteme (im Beispiel: „Ihre Feuerwehr“).

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