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Finance Bundling and Finance Transformation pp 117–132Cite as

Shared Service Trajectories

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Abstract

Numerous studies have reported on the virtues of shared services—especially cost reduction and quality improvement. Process standardization plays a prominent role in strategies to deliver those benefits. This chapter reviews previous research on process standardization and shared services to outline how unbalanced standardization causes shared service centers to transition into less effective service delivery modes.

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Author information

Authors and Affiliations

  1. Newcastle Business School, Northumbria University, Wittelsbacherplatz 2, Northumbria, UK-Newcastle upon Tyne

    Dr. Frank Ulbrich PhD, MSc

Authors
  1. Dr. Frank Ulbrich PhD, MSc
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Correspondence to Frank Ulbrich PhD, MSc .

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Editors and Affiliations

  1. Steinbeis-Hochschule Berlin, Steinbeis Center of Strategic Management, Mollerstr. 12, Hamburg, 20148, Germany

    Frank Keuper

  2. Siemens AG, Global Shared Services, München, Wittelsbacherplatz 2, München, 80333, Germany

    Kai-Eberhard Lueg

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Ulbrich, F. (2013). Shared Service Trajectories. In: Keuper, F., Lueg, KE. (eds) Finance Bundling and Finance Transformation. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-00373-9_6

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  • DOI: https://doi.org/10.1007/978-3-658-00373-9_6

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