Abstract
An in-depth literature review reveals that there is still no generally accepted terminology on the Shared Services concept. Based on the analysis of 17 scientifically substantial definitions of the Shared Service concept and additional expert interviews the Shared Service concept is an internal service delivery option positioned between centralization and outsourcing as the two turning points of the (internal) service delivery continuum.
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Literatur
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Lueg, KE., Keuper, F. (2013). Shared Services in 2020. In: Keuper, F., Lueg, KE. (eds) Finance Bundling and Finance Transformation. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-00373-9_20
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DOI: https://doi.org/10.1007/978-3-658-00373-9_20
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