Visualize and Monitor Shared Services Quality by a Corporate Dashboard

Chapter

Abstract

One of the most difficult tasks shared services managers face is measuring and demonstrating value returned to their stakeholders. How can the value of Shared Services be measured, specifically in terms that are quantifiable and meaningful to customers and senior management? How can it also, at the same time, be guaranteed that this analytical measurement is actually useful as performance and analytical tools by the shared services leadership team?

Keywords

Extractor Stake Guaran Cuted 

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Copyright information

© Springer Fachmedien Wiesbaden 2013

Authors and Affiliations

  1. 1.Siemens AGMünchenGermany

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