Zusammenfassung
Die Identifikation von Konsumenten mit einer Marke oder einem anderen Identifikationsobjekt wurde in den letzten Jahren in einer Vielzahl theoretischer und empirischer Beiträge diskutiert (Ahearne et al., 2005; Bhattacharya/Sen, 2003; Homburg et al., 2009; Lam et al., 2010; Wieseke et al., 2012).
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
Literaturverzeichnis
Ahearne, M./Bhattacharya, C.B./Gruen, T. (2005): Antecedents and Consequenc-es of Customer-Company Identification: Expanding the Role of Relation-ship Marketing, in: Journal of Applied Psychology, Vol. 90 (3), pp. 574–585.
Algesheimer, R. (2004): Brand Communities, Wiesbaden.
Algesheimer, R./Dholakia, U.M./Herrmann, A. (2005): The Social Influence of Brand Community: Evidence from European Car Clubs, in: Journal of Marketing, Vol. 69 (3), pp. 19–34.
Allen, V.L./Wilder, D.A./Atkinson, M.L. (1983): Multiple Group Membership and Social Identity, in: Sarbin, T.R./Scheibe, K.E. (Eds.): Studies in So-cial Identity, New York, pp. 92–115.
Ambler, T./Bhattacharya, C.B./Edell, J./Keller, K.L./Lemon, K.N./Mittal, V. (2002): Relating Brand and Customer Perspectives on Marketing Management, in: Journal of Service Research, Vol. 5 (1), pp. 13–25.
Anderson, E.W. (1998): Customer Satisfaction and Word of Mouth, in: Journal of Service Research, Vol. 1 (1), pp. 5–17.
Arnett, D.B./German, S.D./Hunt, S.D. (2003): The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing, in: Journal of Marketing, Vol. 67 (2), pp. 89–105.
Ashforth, B.E./Johnson, S.A. (2001): Which Hat to Wear? The Relative Salience of Multiple Identities in Organizational Contexts, in: Hogg, M.A./Terry, D.J. (Eds.): Social Identity Processes in Organizational Contexts, Phila-delphia, pp. 31–48.
Bagozzi, R.P./Dholakia, U.M. (2006): Antecedents and Purchase Consequences of Customer Participation in Small Group Brand Communities, in: Inter-national Journal of Research in Marketing, Vol. 23 (1), pp. 45–61.
Bauer, H.H./Mäder, R./Huber, F. (2002): Markenpersönlichkeit als Determinante von Markenloyalität, in: Zeitschrift für betriebswirtschaftliche Forschung, 54. Jg. (4), S. 687–709.
Bearden, W.O./Teal, J.E. (1983): Selected Determinants of Consumer Satisfac-tion and Complaint Reports, in: Journal of Marketing Research, Vol. 20 (1), pp. 21–28.
Bergami, M./Bagozzi, R.P. (2000): Self-Categorization, Affective Commitment and Group Self-Esteem as Distinct Aspects of Social Identity in the Or-ganization, in: British Journal of Social Psychology, Vol. 39 (4), pp. 555–577.
Berger, I.E./Cunningham, P.H./Drumwright, M.E. (2006): Identity, Identification, and Relationship Through Social Alliances, in: Journal of the Academy of Marketing Science, Vol. 34 (3), pp. 128–137.
Bhattacharya, C.B./Sen, S. (2003): Consumer-Company Identification: A Frame work for Understanding Consumers’ Relationships with Companies, in: Journal of Marketing, Vol. 67 (2), pp. 76–88.
Bhattacharya, C.B./Rao, H./Glynn, M.A. (1995): Understanding the Bond Identi-fication: An Investigation of its Correlates among Art Museum Members, in: Journal of Marketing, Vol. 59 (4), pp. 46–57.
Blattberg, R.C./Briesch, R./Fox, E.J. (1995): How Promotions Work, in: Market-ing Science, Vol. 14 (2), pp. 122–132.
Brown, T.J./Barry, T.E./Dacin, P.A./Gunst, R.F. (2005): Spreading the Word: Investigating Antecedents of Consumers’ Positive Word-of-Mouth Inten-tions and Behaviors in a Retailing Context, in: Journal of the Academy of Marketing Science, Vol. 33 (2), pp. 123–138.
Cardador, M./Pratt, M. (2006): Identification Management and its Bases: Bridg-ing Management and Marketing Perspectives Through a Focus on Affilia-tion Dimensions, in: Journal of the Academy of Marketing Science, Vol. 34 (2), pp. 174–184.
Carlson, B.D./Suter, T.A./Brown, T.J. (2008): Social versus Psychological Brand Community: The Role of Psychological Sense of Brand Community, in: Journal of Business Research, Vol. 61 (4), pp. 284–291.
Chandrashekaran, M./Rotte, K./Tax, S.S./Grewal, R. (2007): Satisfaction Strength and Customer Loyalty, in: Journal of Marketing Research, Vol. 44 (2), pp. 153–163.
Dawes, J. (2009): The Effect of Service Price Increases on Customer Retention: The Moderating Role of Customer Tenure and Relationship Breadth, in: Journal of Service Research, Vol. 11 (3), pp. 232–245.
de Matos, C./Rossi, C. (2008): Word-of-Mouth Communications in Marketing: A Meta-Analytic Review of the Antecedents and Moderators, in: Journal of the Academy of Marketing Science, Vol. 36 (4), pp. 578–596.
Dutton, J.E./Dukerich, J.M. (1991): Keeping an Eye on the Mirror: Image and Identity in Organizational Adaptation, in: Academy of Management Jour-nal, Vol. 34 (3), pp. 517–554.
Dutton, J.E./Dukerich, J.M./Harquail, C.V. (1994): Organizational Images and Member Identification, in: Administrative Science Quarterly, Vol. 39 (2), pp. 239–263.
Ellemers, N./Kortekaas, P./Ouwerkerk, J. (1999): Self-Categorization, Commit-ment to the Group and Group Self-Esteem as Related but Distinct Aspects of Social Identity, in: European Journal of Social Psychology, Vol. 29 (2), pp. 371–389.
Fisher, D./Smith, S. (2011): Cocreation is Chaotic: What it Means for Marketing when No One has Control, in: Marketing Theory, Vol. 11 (3), pp. 325–350.
Fornell, C./Johnson, M.D./Anderson, E.W./Cha, J./Bryant, B.E. (1996): The American Customer Satisfaction Index: Nature, Purpose, and Findings, in: Journal of Marketing, Vol. 60 (3), pp. 7–19.
Fournier, S. (1998): Consumers and Their Brands: Developing Relationship Theory in Consumer Research, in: Journal of Consumer Research, Vol. 24 (4), pp. 343–373.
Füller, J./Matzler, K./Hoppe, M. (2008): Brand Community Members as a Source of Innovation, in: Journal of Product Innovation Management, Vol. 25 (6), pp. 608–619.
Garbarino, E./Johnson, M.S. (1999): The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships, in: Journal of Marketing, Vol. 63 (2), pp. 70–87.
Gupta, S. (1988): Impact of Sales Promotions on When, What, and How Much to Buy, in: Journal of Marketing Research, Vol. 25 (4), pp. 342–355.
Gustafsson, A./Johnson, M.D./Roos, I. (2005): The Effects of Customer Satisfac-tion, Relationship Commitment Dimensions, and Triggers on Customer Retention, in: Journal of Marketing, Vol. 69 (4), pp. 210–218.
He, H.-W./Balmer, J.M.T. (2007): Identity Studies: Multiple Perspectives and Implications for Corporate-Level Marketing, in: European Journal of Marketing, Vol. 41 (7), pp. 765–785.
Heskett, J.L./Sasser, W.E./Schlesinger, L.A. (1997): The Service Profit Chain, New York.
Heskett, J.L./Jones, T.O./Loveman, G.W./Sasser, W.E./Schlesinger, L.A. (1994): Putting the Service-Profit Chain to Work, in: Harvard Business Review, Vol. 72 (2), pp. 164–174.
Hoelter, J.W. (1983): The Effects of Role Evaluation and Commitment on Identi-ty Salience, in: Social Psychology Quarterly, Vol. 46 (2), pp. 140–147.
Homburg, C./Wieseke, J./Hoyer, W.D. (2009): Social Identity and the Service-Profit Chain, in: Journal of Marketing, Vol. 73 (2), pp. 38–54.
Jacoby, J./Chestnut, R. (1978): Brand Loyalty, New York.
Jones, S.R./McEwen, M.K. (2000): A Conceptual Model of Multiple Dimensions of Identity, in: Journal of College Student Development, Vol. 41 (4) pp. 405–414.
Keh, H.T./Xie, Y. (2009): Corporate Reputation and Customer Behavioral Inten-tions: The Roles of Trust, Identification and Commitment, in: Industrial Marketing Management, Vol. 38 (3), pp. 732–743.
Kim, C.K./Han, D./Park, S.-B. (2001): The Effect of Brand Personality and Brand Identification on Brand Loyalty: Applying the Theory of Social Identifica-tion, in: Japanese Psychological Research, Vol. 43 (4), pp. 195–206.
Kuenzel, S./Halliday, S.V. (2008): Investigating Antecedents and Consequences of Brand Identification, in: Journal of Product and Brand Management, Vol. 17 (5), pp. 293–304.
Lam, S.K. (2012): Identity-Motivated Marketing Relationships: Research Synthe-sis, Controversies, and Research Agenda, in: AMS Review, Vol. 2 (2–4), pp. 72–87.
Lam, S.K./Ahearne, M./Hu, Y./Schillewaert, N. (2010): Resistance to Brand Switching When a Radically New Brand is Introduced: A Social Identity Theory Perspective, in: Journal of Marketing, Vol. 74 (6), pp. 128–146.
Lam, S.K./Ahearne, M./Mullins, R./Hayati, B./Schillewaert, N. (2013): Explor-ing the Dynamics of Antecedents to Consumer-Brand Identification with a New Brand, in: Journal of the Academy of Marketing Science, Vol. 41 (2), pp. 234–252.
Lenzen, W. (1983): Preisgünstigkeit als hypothetisches Konstrukt: Ergebnisse einer empirischen Untersuchung, in: Zeitschrift für betriebswirtschaftliche Forschung, 35. Jg. (11/12), S. 952–962.
Mael, F.A. (1988): Organizational Identification: Construct Redefinition and a Field Application with Organizational Alumni, Wayne State University.
McAlexander, J.H./Kim, S.K./Roberts, S.D. (2003): Loyalty: The Influences of Satisfaction and Brand Community Integration, in: Journal of Marketing Theory and Practice, Vol. 11 (4), pp. 1–11.
McCall, G.H./Simmons, J.L. (1966): Identities and Interactions, New York.
Mela, C.F./Gupta, S./Lehmann, D.R. (1997): The Long-Term Impact of Promo-tion and Advertising on Consumer Brand Choice, in: Journal of Marketing Research, Vol. 34 (3), pp. 248–261.
Mittal, V./Kamakura, W.A. (2001): Satisfaction, Repurchase Intent, and Repur-chase Behavior: Investigating the Moderating Effect of Customer Charac-teristics, in: Journal of Marketing Research, Vol. 38 (1), pp. 131–142.
Müller-Hagedorn, L. (2005): Handelsmarketing, 4. Aufl., Stuttgart.
Muniz, A.M./O’Guinn, T.C. (2001): Brand Community, in: Journal of Consumer Research, Vol. 27 (4), pp. 412–432.
Oliver, R.L. (1997): Satisfaction, New York.
Oliver, R.L. (1999): Whence Consumer Loyalty?, in: Journal of Marketing, Vol. 63 (4), pp. 33–44.
Ouwersloot, H./Odekerken-Schröder, G. (2008): Who’s Who in Brand Communi-ties – and Why?, in: European Journal of Marketing, Vol. 42 (5), pp. 571–585.
Popp, B. (2011): Markenerfolg durch Brand Communities, Wiesbaden.
Pratt, M.G. (1998): To Be or Not to Be? Central Questions in Organizational Identification, in: Whetten, D.A./Godfrey, P.C. (Eds.): Identity in Organi-zations, Thousand Oaks, pp. 171–207.
Reed II, A. (2002): Social Identity as a Useful Perspective for Self-Concept-Based Consumer Research, in: Psychology and Marketing, Vol. 19 (3), pp. 235–266.
Stets, J.E./Burke, P.J. (2000): Identity Theory and Social Identity Theory, in: Social Psychology Quarterly, Vol. 63 (3), pp. 224–237.
Stokburger-Sauer, N. (2010): Brand Community: Drivers and Outcomes, in: Psy-chology and Marketing, Vol. 27 (4), pp. 347–368.
Stokburger-Sauer, N./Bauer, H.H./Mäder, R. (2008): Kundenidentifikation als Ba-sis von Kundenloyalität: Theoretische und empirische Grundlagen für eine Umsetzung in der Unternehmenspraxis, in: Zeitschrift für Betriebswirt-schaft, 78. Jg. (9), S. 923–950.
Stryker, S. (1968): Identity Salience and Role Performance: The Relevance of Symbolic Interaction Theory for Family Research, in: Journal of Marriage and the Family, Vol. 30 (4), pp. 558–564.
Szymanski, D.M./Henard, D.H. (2001): Customer Satisfaction: A Meta-Analysis of the Empirical Evidence, in: Journal of the Academy of Marketing Sci-ence, Vol. 29 (1), pp. 16–35.
Tajfel, H. (1981): Human Groups and Social Categories, Cambridge.
Tajfel, H./Turner, J.C. (1979): An Integrative Theory of Intergroup Conflict, in: Austin, W.G./Worchel, S. (Eds.): The Social Psychology of Intergroup Relations, Monterey, pp. 33–37.
Tapp, A. (2004): The Loyalty of Football Fans: We’ll Support you Evermore?, in: Journal of Database Marketing & Customer Strategy Management, Vol. 11 (3), pp. 225–246.
Thoits, P.A. (1983): Multiple Identities and Psychological Well-Being: A Re-formulation and Test of the Social Isolation Hypothesis, in: American So-ciological Review, Vol. 48 (2), pp. 174–187.
Turner, J.C. (1987): Rediscovering the Social Group, New York.
Underwood, R./Bond, E./Baer, R. (2001): Building Service Brands via Social Identity: Lessons from the Sports Marketplace, in: Journal of Marketing Theory and Practice, Vol. 9 (1), pp. 1–13.
van Dick, R. (2004): Commitment und Identifikation mit Organisationen, Göttin-gen.
van Dick, R./Christ, O./Stellmacher, J./Wagner, U./Ahlswede, O./Grubba, C./ Hauptmeier, M./Höhfeld, C./Moltzen, K./Tissington, P.A. (2004): Should I Stay or Should I Go? Explaining Turnover Intentions with Organization-al Identification and Job Satisfaction, in: British Journal of Management, Vol. 15 (4), pp. 351–360.
von Wangenheim, F./Bayón, T. (2007): The Chain from Customer Satisfaction via Word-of-Mouth Referrals to New Customer Acquisition, in: Journal of the Academy of Marketing Science, Vol. 35 (2), pp. 233–249.
Wheiler, K. (1987): Referrals between Professional Service Providers, in: Indus-trial Marketing Management, Vol. 16 (3), pp. 191–200.
Wieseke, J./Ahearne, M./Lam, S.K./van Dick, R. (2009): The Role of Leaders in Internal Marketing, in: Journal of Marketing, Vol. 73 (2), pp. 123–145.
Wieseke, J./Kraus, F./Ahearne, M./Mikolon, S. (2012): Multiple Identification Foci and Their Countervailing Effects on Salespeople’s Negative Head-quarters Stereotypes, in: Journal of Marketing, Vol. 76 (3), pp. 1–20.
Woratschek, H./Horbel, C. (2005): Are Variety-Seekers Bad Customers? An Anal-ysis of the Role of Recommendations in the Service Profit Chain, in: Journal of Relationship Marketing, Vol. 4 (3), pp. 43–57.
Wuyts, S. (2007): Extra-Role Behavior in Buyer-Supplier Relationships, in: Inter-national Journal of Research in Marketing, Vol. 24 (4), pp. 301–311.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer Fachmedien Wiesbaden
About this chapter
Cite this chapter
Popp, B. (2013). Ein Framework zur Integration des Identifikationskonzeptes in die Marketingforschung. In: Roth, S. (eds) Aktuelle Beiträge zur Dienstleistungsforschung. Fokus Dienstleistungsmarketing. Springer Gabler, Wiesbaden. https://doi.org/10.1007/978-3-658-00253-4_7
Download citation
DOI: https://doi.org/10.1007/978-3-658-00253-4_7
Published:
Publisher Name: Springer Gabler, Wiesbaden
Print ISBN: 978-3-658-00252-7
Online ISBN: 978-3-658-00253-4
eBook Packages: Business and Economics (German Language)