In the BPO implementation, measures are undertaken to execute the standard software based, and thus strategy based, BPO concept. The result is a system describing the various human, task and technology factors in their entirety (see HEINRICH, BURGHOLZER 1990, p. 320). The measures are sufficiently predetermined by these BPO concepts to ensure the implementation of strategic goals.
KeywordsBusiness Process Standard Software Organizational Unit Strategic Goal Organizational Measure
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