Quality Function Deployment, a Technique of Design for Quality

  • Chia-Hao Chang
Conference paper


Most Design for Manufacture (DFM) techniques do not involve the consideration of customer requirements, and hence are not sufficient enough to make a company stay competitive. Quality Function Deployment (QFD) method drives the product design and process planning by customer requirements. It is a technique of Design for Quality (DFQ).


Product Design Customer Satisfaction Customer Requirement Quality Function Deployment Data Flow Diagram 
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Copyright information

© Springer-Verlag Berlin Heidelberg 1991

Authors and Affiliations

  • Chia-Hao Chang
    • 1
  1. 1.Department of Industrial and Systems EngineeringUniversity of Michigan-DearbornDearbornUSA

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