Mental Models and Failures in Human-Machine Systems
This article concerns the analysis of failures and failure prevention from the viewpoint of cognitive ergonomics, or the cognitive psychology of human-computer interaction. Causes of failures and the ways to prevent them will be reviewed with the help of theoretical notions on human behavior in human-machine communication processes.
Unable to display preview. Download preview PDF.
- Lindsay, P.H. and D. A. Norman, D.A. (1977). Human Information Processing. New York: Academic Press.Google Scholar
- Norman, D.A. (1983). Some observations on mental models. In A.L. Stevens and D. Gentner (eds.). Mental Models. Hillsdale, N.J.: Erlbaum.Google Scholar
- Van der Veer, G.C. (in press). Computer systems and human learning. In F. Klix, Y. Waern and N. Streitz (eds.). Man-Computer Interaction Research MACINTER II. Amsterdam: North Holland.Google Scholar
- Van der Veer, G.C., M.A.A. Felt, B. Van Muylwijk, and R. J. Van Biene. (in press) Learning an office system-A field study on the development of mental models. International Journal of Psychology.Google Scholar