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Mental Models and Failures in Human-Machine Systems

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Information Systems: Failure Analysis

Part of the book series: NATO ASI Series ((NATO ASI F,volume 32))

Abstract

This article concerns the analysis of failures and failure prevention from the viewpoint of cognitive ergonomics, or the cognitive psychology of human-computer interaction. Causes of failures and the ways to prevent them will be reviewed with the help of theoretical notions on human behavior in human-machine communication processes.

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References

  • Lindsay, P.H. and D. A. Norman, D.A. (1977). Human Information Processing. New York: Academic Press.

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  • Norman, D.A. (1983). Some observations on mental models. In A.L. Stevens and D. Gentner (eds.). Mental Models. Hillsdale, N.J.: Erlbaum.

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  • Van der Veer, G.C. (in press). Computer systems and human learning. In F. Klix, Y. Waern and N. Streitz (eds.). Man-Computer Interaction Research MACINTER II. Amsterdam: North Holland.

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  • Van der Veer, G.C., M.A.A. Felt, B. Van Muylwijk, and R. J. Van Biene. (in press) Learning an office system-A field study on the development of mental models. International Journal of Psychology.

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Author information

Authors and Affiliations

  1. Free University, Amsterdam, The Netherlands

    Gerrit C. Van der Veer

Authors
  1. Gerrit C. Van der Veer
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Editor information

Editors and Affiliations

  1. Westinghouse Research and Development Center, 1310 Beulah Road, Pittsburgh, PA, 15235, USA

    John A. Wise

  2. University of Pittsburgh, Pittsburgh, PA, 15260, USA

    Anthony Debons

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© 1987 Springer-Verlag Berlin Heidelberg

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Van der Veer, G.C. (1987). Mental Models and Failures in Human-Machine Systems. In: Wise, J.A., Debons, A. (eds) Information Systems: Failure Analysis. NATO ASI Series, vol 32. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-83091-4_23

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  • DOI: https://doi.org/10.1007/978-3-642-83091-4_23

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-83093-8

  • Online ISBN: 978-3-642-83091-4

  • eBook Packages: Springer Book Archive

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