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Organizational Learning and Technological Change pp 341–368Cite as

Complex Organizations, Knowledge-Intensive Applications, Software and Systems Development: A Case Study

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Part of the book series: NATO ASI Series ((NATO ASI F,volume 141))

Abstract

In this paper we present some theoretical and experimental issues related to organizational and cognitive models of the design and use of new information technologies in an industrial software development/maintenance environment. The approach attempts to reconcile, from a unified viewpoint, some results obtained through CEC and company funded research projects. It is our opinion that a large amount of “enterprise knowledge” should be captured both in terms of human expertise and skills, and in terms of system and domain knowledge acquired or produced during software system development. Varied and distributed expertise as well as shared workspaces and resources will pose further constraints on the way service organizations will evolve in the near future. An “enterprise knowledge communication network” can well constitute a learning infrastructure embodying organizational principles as well as decision support tools which are important for engaging and sustaining successful learning. Understanding and thus modelling organizational learning as a continuously interactive process which influences the decision-making behaviour as well as the service-oriented behaviour and providing it with intelligent support software tools, can result in the workplace of the future, where specialisation is valued and innovation encouraged.

Views and conclusions are those of the authors and should not be interpreted as representing the official opinion or policy of FINSIEL SpA, STET, IRI SpA, and Commission of European Communities (CEC) or any person or agency connected with them.

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Authors and Affiliations

  1. Technical Management, SOGEI (Società Generale di Informatica) SpA, Via M. Carucci 99, I-00143, Rome, Italy

    Anna Giannetti & Francesco Gerbino

Authors
  1. Anna Giannetti
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  2. Francesco Gerbino
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Editor information

Editors and Affiliations

  1. Department of Developmental and Social Psychology, University La Sapienza, Via dei Marsi 78, I-00185, Rome, Italy

    Cristina Zucchermaglio

  2. Department of Communication, University of Siena, Via del Giglio 14, I-53100, Siena, Italy

    Sebastiano Bagnara

  3. Institute for Research on Learning, 2550 Hanover Street, 94304, Palo Alto, CA, USA

    Susan U. Stucky

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© 1995 Springer-Verlag Berlin Heidelberg

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Giannetti, A., Gerbino, F. (1995). Complex Organizations, Knowledge-Intensive Applications, Software and Systems Development: A Case Study. In: Zucchermaglio, C., Bagnara, S., Stucky, S.U. (eds) Organizational Learning and Technological Change. NATO ASI Series, vol 141. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-79550-3_19

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  • DOI: https://doi.org/10.1007/978-3-642-79550-3_19

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-79552-7

  • Online ISBN: 978-3-642-79550-3

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