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Supporting Cooperative Work with Workflow Management Technology

  • Conference paper
Organizational Learning and Technological Change

Part of the book series: NATO ASI Series ((NATO ASI F,volume 141))

Abstract

There is a growing school of thought that traditional functional management is no longer appropriate in an era when quality, innovation and services are of paramount importance. As a response to the required change a model for process working in organizations is developed. The implications for design of computer systems for cooperative work in fairly stable as well as dynamic organizations are outlined. The proposed design approach sees customer satisfaction as the key-issue for system design in the changing organizational context. New information systems promise to be feasible for turning this change and organizational restructuring into reality. Many of these new systems are coming from the field of Computer Supported Cooperative Work (CSCW). Workflow Management Technology is proposed as the most appropriate solution to support process organizations. It integrates aspects of human work traditionally separated by information system design. Support functionalities for workflow systems are outlined.

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Author information

Authors and Affiliations

  1. HDZ/KDI, RWTH Aachen, Dennewartstraße 27, D-52068, Aachen, Germany

    Thomas Schäl

  2. Istituto RSO, Via Leopardi 1, I-20123, Milano, Italy

    Thomas Schäl

Authors
  1. Thomas Schäl
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Editor information

Editors and Affiliations

  1. Department of Developmental and Social Psychology, University La Sapienza, Via dei Marsi 78, I-00185, Rome, Italy

    Cristina Zucchermaglio

  2. Department of Communication, University of Siena, Via del Giglio 14, I-53100, Siena, Italy

    Sebastiano Bagnara

  3. Institute for Research on Learning, 2550 Hanover Street, 94304, Palo Alto, CA, USA

    Susan U. Stucky

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© 1995 Springer-Verlag Berlin Heidelberg

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Schäl, T. (1995). Supporting Cooperative Work with Workflow Management Technology. In: Zucchermaglio, C., Bagnara, S., Stucky, S.U. (eds) Organizational Learning and Technological Change. NATO ASI Series, vol 141. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-79550-3_16

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  • DOI: https://doi.org/10.1007/978-3-642-79550-3_16

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-79552-7

  • Online ISBN: 978-3-642-79550-3

  • eBook Packages: Springer Book Archive

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