Abstract
Human error in computer systems is often involved in system malfunctions. Human error can be reduced by understanding seven causal factors and their implications for system performance. These factors, as described by Bailey, are:
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Environment
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Human computer interface
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Organizational accuracy requirements
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Personal factors
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System design
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Training
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Written Instructions
Of these factors, there are three over which the system designer has no control. These are personal factors, organizational accuracy requirements, and environmental factors. Since these can only be affected in a positive manner through managerial policy and subsequent enforcement, it is critical to the long-term success of the system that management pay close attention to these factors.
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References
Bailey, R. W. (1983). Human error in computer systems. Englewood Cliffs, NJ: Prentice-Hall. Other Works Written by Bailey
Bailey, R. W. (1972, May). A classification scheme for human error in computer-based business information systems. Bell Laboratories Report.
Bailey, R. W. ( 1973, February). The reliability of human performance. Bell Laboratories Report.
Bailey, R. W., Demers, S. T., & Lebowitz, A. I. (1973). Human reliability in computer-based business information systems. IEEE Transactions on Reliability 22 (3). 140–148.
Bailey, R. W. ( 1974, December). Handprinted characters and human error. Bell Laboratories Report.
Bailey, R. W., Blank, R. G., & Walker, J. T. (1975, July). A study of human error in the operation of the TIRKS F/ECP-1 data system. Bell Laboratories Report.
Bailey, R. W. (1978). The effect of stimulus-duration and error-stage on the ability to self-detect errors. (Doctoral dissertation, Rice University. Dissertation Abstracts International, 39 (3-B) 1510.
Bailey, R. W., & Desaulniers, D. H. (1978, March). Directory error analysis. Bell Laboratories Report.
Bailey, R. W. (1979). Effect of stimulus-duration on the self-detection of errors in a modified typing task. Ergonomics, 22, 585.
Bailey, R. W. (1982). Human performance engineering: A guide for system designers. Engle-wood Cliffs, NJ: Prentice-Hall.
Bailey, R. W. (1983, May 2). Human performance engineering: Looking through the user’s eyes. Computerworld, pp. In Depth 1–6.
Bailey, R. W. (1983). Human factors technology transfer. In Proceedings - IEEE Computer Society’s 7th International Computer Software & Applications Conference, COMPSAC 83. New York: IEEE.
Bailey, R. W. (1989). Human performance engineering; Using human factorslergonomics to achieve computer system usability (2nd ed.). Englewood Cliffs, NJ: Prentice Hall.
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© 1991 Springer-Verlag Berlin Heidelberg
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Horne, E.E., Pierce, J.L., White, D.A. (1991). Results of a Perceptual Study on Human Error in Computer Systems Based on Bailey’s Research. In: Wise, J.A., Hopkin, V.D., Smith, M.L. (eds) Automation and Systems Issues in Air Traffic Control. NATO ASI Series, vol 73. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-76556-8_34
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DOI: https://doi.org/10.1007/978-3-642-76556-8_34
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