Abstract
In most offices complex routine work, called cases, has to be dealt with. Characteristic is, that cases have a predefined structure that can be split into tasks to be shared between different persons carrying out their parts in a cooperative manner. The handling of cases can be supported by an electronic system if the structure of cases is formally described and thus made interpretable. This article outlines data structures needed for an electronic case-handling system and sketches an execution model for arbitrary cases that fits into the architecture of current office-information systems. It is assumed throughout this article that all case data are held in a relational database since the nature of case handling requires concurrent access to all data under control of a RDBMS.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
ASH — Eine wissensbasierte, benutzerprogrammierte Ablaufsteuerung. MEMA EDV-Organisation und -Planung GmbH, 1989 (in German).
Behrmann-Poitiers, J., Edelmann, J.: Organizational Knowledge for Case-Handling Systems. Philips GmbH Forschungslaboratorium Hamburg, MS-H 4756/90, 1990.
Behrmann-Poitiers, J., Elixmann, M.: CAST: Ein System zur Entwicklung Computerunterstützter Büroabläufe. Software-Ergonomie ’89: Aufgabenorientierte Systemgestaltung und Funktionalität. Hamburg, 1989 (in German).
Documan User’s Guide. Philips Business Centre Financial Industry, Customer Support — Documentation, S-162 86 Vällingby, Sweden, Manual No. M 120 A, 1989.
Dreiler, T.: HP System-Integration via NewWave Computing. in: Karcher, H.B. (ed.): OA ’90. FIBA Publikationen, München, 1990, pp. 57–79 (in German).
Dyson, E.: Why Groupware is Gaining Ground. Datamation, March 1990, pp. 52–56.
Electronic Data Interchange for Administration, Commerce, and Transport (EDIFACT) ISO 7372: Trade data elements dictionary. 1985. ISO 9735: Application Level Syntax Rules. 1987.
Ellis, C.A., Gibbs, S.J.: Concurrency Control in Groupware Systems. Proc. Intern. Conf. on the Management of Data. Portland, Oregon, ACM SIGMOD Record Vol. 18, No. 2, 1989, pp. 399–407.
Flores, F., et al.: Computer Systems and the Development of Organizational Interaction. ACM Trans, on Office Information Systems, Vol. 6, No. 2, 1988, pp. 153–172.
Holt, A.W.: Diplans: A New Language for the Study and Implementation of Coordination. ACM Trans, on Office Information Systems, Vol. 6, No. 2, 1988, pp. 109–125.
Information Processing — Text and Office Systems — Office Document Architecture (ODA) and Interchange Format. ISO 8613, Parts 1–8, 1988.
Karbe, B., Ramsperger, N.G.: Influence of Exception Handling on the Support of Cooperative Office Work. Proc. IFIP WG8.4 Conf. on Multi-User Interfaces and Applications. Heraklion, Crete, 1990.
Karbe, B., Ramsperger, N.G., Weiss, P.: Support of Cooperative Work by Electronic Circulation Folders. Proc. Conf. on Office Information Systems. Cambridge, MA, 1990.
Kreifelts, Th., Seuffert, P., Woetzel, G.: Ausnahmebehandlung, Verteilung und Adressierung im Vorgangssystem DOMINO. in: 17. GI-Jahrestagung. Hamburg, Springer Verlag, Informatik Fachberichte 156, 1987, pp. 682–696 (in German).
Lum, V.Y., et al.: OPAS: An office procedure automation system. IBM Systems Journal, Vol. 21, No. 3, 1982, pp. 327–350.
March, J.G., Simon, H.A.: Organizations. J. Wiley & Sons, Inc., New York, 1958.
Mitschang, B.: Extending the Relational Algebra to Capture Complex Objects. in: Apers, P.M.G., Wiederhold, G. (eds.): Proc. 15th Intern. Conf. on Very Large Data Bases. Amsterdam, The Netherlands, 1989, pp. 297–305.
MOVE: Software für die Verwaltung; Modulares Vorgangsbearbeitungs- und Entwicklungssystem. Landesversorgungsamt Hessen, Adickesallee 36, 6000 Frankfurt am Main 1, 1990 (in German).
Peterson, J.L.: Petri Nets. ACM Computing Surveys, No. 3, 1977, pp. 223–252.
Sahlender, F.: Ein Transaktionskonzept im Rahmen einer Implementierung regelbasierter Büroprozeduren in einem Datenbank-System. Universität Kiel, Institut für Informatik, Diploma thesis, 1989 (in German).
Schek, H.-J., Scholl, M.: Die NF2-Relationenalgebra zur einheitlichen Manipulation externer, konzeptueller und interner Datenstrukturen. in: 13. Gl-Jahrestagung. Hamburg, Springer Verlag, Informatik Fachberichte 72, 1983, pp. 113–133 (in German).
Spengler, J., Klaßen, S.: Philips Office Automation Concept. in: Karcher, H.B. (ed.): OA ’90. FIBA Publikationen, München, 1990, pp. 173–204 (in German).
Staffware User Manual. FCMC plc, London, 1989.
WorkFlo® Quick Reference Guide. FileNet GmbH, Bad Homburg, Manual-No. Q01–009–0889–00, 1989 (in German).
Yao, S.B., et al.: FORMANAGER: An Office Forms Management System. ACM Trans, on Office Information Systems, Vol. 2, No. 3, 1984, pp. 235–262.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 1991 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Behrmann-Poitiers, J., Edelmann, J. (1991). A Model to Support Routine Office-Work. In: Appelrath, HJ. (eds) Datenbanksysteme in Büro, Technik und Wissenschaft. Informatik-Fachberichte, vol 270. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-76530-8_4
Download citation
DOI: https://doi.org/10.1007/978-3-642-76530-8_4
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-53861-5
Online ISBN: 978-3-642-76530-8
eBook Packages: Springer Book Archive