A System for User Guidance in an Academic Computer Network
In this paper a conception a knowledge based information system, which give users a survey on the activities of the computer centre, equipment, software products, etc., is presented. This system called user guidance system is designed to take up knowledge about different kinds of applications.
The declarativ knowledge is represented in a hierachical class-relationship model describing the structural knowledge concerning the computer centre. Moreover a formal description of the current state of a user request during a consultation is shown using an expansion of this model with restricted and selected relations.
The support of knowledge acquisition for the user guidance system is of particulary importance. Therefore the conception of a knowledge acquisition module is outlined which allows the domain expert (the advisor of the computer centre) to maintain the knowledge base without the help of the system development team.
Finally some aspects of the implementation and the availability of the system are given at the end of this paper.
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