Abstract
Before Total Quality Management can be properly assessed as an integrative management concept, it is necessary to define some basic terms. The aim is to show how TQM differs from traditional quality management or quality assurance. Therefore, in a first step, various quality terms will be described.
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© 1998 Springer-Verlag Berlin · Heidelberg
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Zink, K.J. (1998). Business Excellence through integrative management concepts. In: Total Quality Management as a Holistic Management Concept. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-72098-7_3
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DOI: https://doi.org/10.1007/978-3-642-72098-7_3
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-72100-7
Online ISBN: 978-3-642-72098-7
eBook Packages: Springer Book Archive