Business Excellence through integrative management concepts

  • Klaus J. Zink


Before Total Quality Management can be properly assessed as an integrative management concept, it is necessary to define some basic terms. The aim is to show how TQM differs from traditional quality management or quality assurance. Therefore, in a first step, various quality terms will be described.


Customer Satisfaction Customer Orientation Quality Function Deploy Total Quality Corporate Culture 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin · Heidelberg 1998

Authors and Affiliations

  • Klaus J. Zink
    • 1
  1. 1.University of KaiserslauternKaiserslauternGermany

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