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Abstract

People are key factors for successful Business Excellence concepts, as can be seen in the basic model for the European Quality Award (EQA):

Keywords

Leadership Style Customer Orientation Total Quality Employee Involvement Employee Participation 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin · Heidelberg 1998

Authors and Affiliations

  • Klaus J. Zink
    • 1
  1. 1.University of KaiserslauternKaiserslauternGermany

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