Abstract

People are key factors for successful Business Excellence concepts, as can be seen in the basic model for the European Quality Award (EQA):

Keywords

Zink 

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Copyright information

© Springer-Verlag Berlin · Heidelberg 1998

Authors and Affiliations

  • Klaus J. Zink
    • 1
  1. 1.University of KaiserslauternKaiserslauternGermany

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