“Do You Need an Appointment” Using a Computerized System to Match Patient Needs With Provider Resources

  • F. D. F. Luciani
Conference paper
Part of the Health Systems Research book series (HEALTH)


At present, 1.85 million members in our Northern California Region receive their medical care at Kaiser-Permanente, making 8 million provider visits a year. The amount of paperwork and recordkeeping necessary to process so many visits is immense.


Insurance Coverage 


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Copyright information

© Springer Verlag , Berlin Heidelberg 1984

Authors and Affiliations

  • F. D. F. Luciani
    • 1
  1. 1.Kaiser-Permanente Medical Care ProgramOaklandUSA

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