Twelve Concepts of Office Automation Development Pursued by Xerox

Abstract

The broad topic of “office automation” deals with the augmentation of labor involved in information processing by means of capital investments. Such investments are made in the form of electronic or non-electronic equipment together with training, education, software expenditures in order to make changes in the work environment. No single vendor in the “office automation” field can possibly support the full spectrum of customer needs. Therefore, it is important to understand the point of view which governs the product development and marketing approaches of a particular firm. This paper will outline a dozen principal concepts that steer the developments pursued by the Xerox Corporation and by its world-wide affiliates, which includes Rank-Xerox.