Abstract
Customer support through virtual-sales-assistants is becoming more important with the growing complexity of the products offered over the Internet. This chapter presents an open system architecture for virtual-sales-assistants, discusses in detail the technical challenges and solutions, and addressed the integration into existing e-business systems.
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Gurzki, T., Schweizer, P., Eberhardt, CT. (2003). A Virtual-Sales-Assistant Architecture for E-Business Environments. In: E-Business Applications. Advanced Information Processing. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-55792-7_6
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DOI: https://doi.org/10.1007/978-3-642-55792-7_6
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-62846-7
Online ISBN: 978-3-642-55792-7
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