Abstract
The study of workarounds (WA) has increased in importance due to their impact on patient safety and efficiency. However, there are no adequate theories to explain the motivation to create and use a workaround in a healthcare sitting. Although theories of technology acceptance help to understand the reasons to accept or reject technology, they fail to explain drivers for alternatives. Also workarounds involve creators and performers that have different motivations. Models such as Theory of Planned Behaviour (TPB) or Theory of Reasoned Action (TRA) can help to explain the role of workaround users, but lack explanation of workaround creators’ dynamics. Our aim is to develop a theoretical foundation to explain workaround motivation behaviour models with norms that relate to sanctions to provide an integrated Workaround Motivation Model; WAMM. The development of WAMM model is explained in this paper based on workaround cases as part of further research to establish the model.
Keywords
Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
References
Halbesleben, J.R., Wakefield, D.S., Wakefield, B.: Work-arounds in health care settings: literature review and research agenda. Health Care Management Review 33(1), 2–12 (2008)
Kobayashi, M., Fussell, S.R., Xiao, Y., Seagull, F.: Work coordination, workflow, and workarounds in a medical context. In: CHI 2005 Extended Abstracts on Human Factors in Computing Systems, pp. 1561–1564. ACM (2005)
Morath, J.M., Turnbull, J.: To do no harm. Jossey-Bass, San Francisco (2005)
Zhou, X., Ackerman, M., Zheng, K.: CPOE workarounds, boundary objects, and assemblages. In: Proceedings of the 2011 Annual Conference on Human Factors in Computing Systems, pp. 3353–3362. ACM (2011)
Reason, J.: Safety in the operating theatre – Part 2: Human error and organisational failure. Quality and Safety in Health Care 14(1), 56–60 (2005)
Nadhrah, N., Michell, V.: Measuring physicians WA-Implications on Work Processes and Patient Safety. In: 2013 International Conference on Logistics. Informatics and Services Sciences University of Reading (2013)
Nadhrah, N., Michell, V.: A Normative Method to Analyse Workarounds in a Healthcare Environment: their Motivations, Consequences, and Constraints. In: The 14th International Conference on Informatics and Semiotics in Organisations, ICISO 2013, pp. 195–204 (2013)
Weiner, B.: Human motivation: Metaphors, theories, and research. SAGE Publications, Incorporated (1992)
Nadhrah, N., Michell, V.: Workarounds: Risk or Benevolence for Patient Safety? IGI Global (2014)
Vogelsmeier, A.A., Halbesleben, J.R.B., Scott-Cawiezell, J.: Technology implementation and workarounds in the nursing home. Journal of the American Medical Informatics Association 15(1), 114–119 (2008)
Ash, J.S., Bates, D.W.: Factors and forces affecting EHR system adoption: report of a 2004 ACMI discussion. Journal of the American Medical Informatics Association 12(1), 8–12 (2005)
Niazkhani, Z., Pirnejad, H., van der Sijs, H., Aarts, J.: Evaluating the medication process in the context of CPOE use: the significance of working around the system. International Journal of Medical Informatics 80(7), 490–506 (2011)
Pirnejad, H., Niazkhani, Z., van der Sijs, H., Berg, M., Bal, R.: Impact of a computerized physician order entry system on nurse–physician collaboration in the medication process. International Journal of Medical Informatics 77(11), 735–744 (2008)
Davis, F.: Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS quarterly, 319–340 (1989)
Venkatesh, V., Morris, M.G., Davis, G.B., Davis, F.: User acceptance of information technology: Toward a unified view. MIS quarterly, 425–478 (2003)
Fishbein, M., Ajzen, I.: Belief, attitude, intention and behaviour: An introduction to theory and research. Addison-Wesley (1975)
Ajzen, I.: From intentions to actions: A theory of planned behavior. Springer (1985)
Gagnon, M.-P., Godin, G., Gagné, C., et al.: An adaptation of the theory of interpersonal behaviour to the study of telemedicine adoption by physicians. International Journal of Medical Informatics 71(2), 103–115 (2003)
Bergeron, F., Raymond, L., Rivard, S., Gara, M.-F.: Determinants of EIS use: Testing a behavioral model. Decision Support Systems 14(2), 131–146 (1995)
Ajzen, I.: The theory of planned behavior. Organizational behavior and human decision processes 50(2), 179–211 (1991)
Ferneley, E.H., Sobreperez, P.: Resist, comply or workaround? An examination of different facets of user engagement with information systems. European Journal of Information Systems 15(4), 345–356 (2006)
Fishbein, M., Ajzen, I.: Belief, attitude, intention and behavior: An introduction to theory and research (1975)
Varpio, L., Schryer, C.F., Lehoux, P., Lingard, L.: Working off the record: Physicians’ and nurses’ transformations of electronic patient record-based patient information. Academic Medicine 81(10), S35–S39 (2006)
Workflow concerns and workarounds of readers in an urban safety net teleretinal screening study. In: AMIA Annual Symposium Proceedings. American Medical Informatics Association (2011)
Values, attitudes, and interpersonal behavior. In: Nebraska Symposium on Motivation. University of Nebraska Press (1979)
Francis, R.: Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry: Executive Summary: TSO Shop (2013)
Kirchhoff, J.W.: Norm Systems in Professional Work
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 IFIP International Federation for Information Processing
About this paper
Cite this paper
Nadhrah, N., Michell, V. (2014). Workaround Motivation Model (WAMM): An Adaptation of Theory of Interpersonal Behaviour. In: Liu, K., Gulliver, S.R., Li, W., Yu, C. (eds) Service Science and Knowledge Innovation. ICISO 2014. IFIP Advances in Information and Communication Technology, vol 426. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-55355-4_6
Download citation
DOI: https://doi.org/10.1007/978-3-642-55355-4_6
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-55354-7
Online ISBN: 978-3-642-55355-4
eBook Packages: Computer ScienceComputer Science (R0)