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Does Control Matter? Exploring the Effects of Formal Control and Social Control on Knowledge Transfer in Service Supply Chain

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Knowledge Engineering and Management

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 278))

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Abstract

This paper presents the effect of control on knowledge transfer in service supply chain with an empirical data from China Mobile. Formal control and Social control are mechanisms usually taken to promote knowledge transfer by buyer in service supply chain. So, the role of formal control, social control and their complement to knowledge transfer are studied in this paper. Using the data collected from China Mobile, we found formal control is positively related to knowledge transfer, and social control is also positively related to knowledge transfer. In addition, there is a complement effect between formal control and social control to knowledge transfer. Theoretical and managerial implications are discussed.

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Author information

Authors and Affiliations

  1. School of Management, University of Chinese Academy of Sciences, Beijing, China

    Adejiang Dawuti

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  1. Adejiang Dawuti
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Correspondence to Adejiang Dawuti .

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Editors and Affiliations

  1. College of Computer and Software Engineering, Shenzhen University, Shenzhen, China

    Zhenkun Wen

  2. School of Information Science and Technology, Southwest Jiaotong University, Chengdu, China

    Tianrui Li

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Dawuti, A. (2014). Does Control Matter? Exploring the Effects of Formal Control and Social Control on Knowledge Transfer in Service Supply Chain. In: Wen, Z., Li, T. (eds) Knowledge Engineering and Management. Advances in Intelligent Systems and Computing, vol 278. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-54930-4_33

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  • DOI: https://doi.org/10.1007/978-3-642-54930-4_33

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-54929-8

  • Online ISBN: 978-3-642-54930-4

  • eBook Packages: EngineeringEngineering (R0)

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