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Negotiation Support in Collaborative Services Design

  • Ana Inês Oliveira
  • Luis M. Camarinha-Matos
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 423)

Abstract

Due to the continuous changes in markets and society, companies and organizations have to constantly adapt themselves to maintain competitiveness. One of the options is to strategically join their competencies to rapidly respond to a business or collaboration opportunity through a goal-oriented network. Nevertheless, as market demands are continuously and fast evolving, besides taking advantage of clustering themselves, companies and organizations have to find better solutions to meet the customer needs. In this context, this paper presents an approach based on a negotiation support environment that enhances the design of new business services under a collaborative perspective, so that the customer’s requirements can be better fulfilled.

Keywords

Collaborative Network Negotiation Support Environment Business Services Co-Design Service Co-Creation Network Service Design 

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Copyright information

© IFIP International Federation for Information Processing 2014

Authors and Affiliations

  • Ana Inês Oliveira
    • 1
    • 2
  • Luis M. Camarinha-Matos
    • 1
    • 2
  1. 1.CTSUninovaCaparicaPortugal
  2. 2.Faculdade de Ciências e TecnologiaUniversidade Nova de LisboaMonte CaparicaPortugal

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