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Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives

  • Conference paper
Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2012)

Part of the book series: Communications in Computer and Information Science ((CCIS,volume 415))

Abstract

This paper demonstrates how Soft Systems Methodology (SSM) can be used to consider a broad range of issues relevant to implement KMS initiatives including the technical, social and organizational context. The focus of applying the SSM is to develop a conceptual model that provides the basis of identifying the process involved and exploring the factor influencing the KMS initiatives. A multiple case study approach is used to get an extensive picture of and analyze the experience of four Malaysian Public Universities (MPUs). The findings provide comprehensive understanding on how KMS initiatives are being implemented in MPUs through the development of a conceptual model. The conceptual model provides the guidelines which can be used as a theoretical framework and practical tool to determine the important activities integrated within the process and the influencing factors in the KMS initiatives implementation.

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Author information

Authors and Affiliations

  1. School of Management, Universiti Sains Malaysia, 11800, Penang, Malaysia

    Nor Hasliza Md Saad

  2. Faculty of Economics and Management, Universiti Kebangsaan Malaysia, Selangor, Malaysia

    Hasmiah Kasimin

  3. Faculty of Computer Science and Information System, Universiti Teknologi Malaysia, Johor, Malaysia

    Rose Alinda Alias & Azizah Abdul Rahman

Authors
  1. Nor Hasliza Md Saad
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  2. Hasmiah Kasimin
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  3. Rose Alinda Alias
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  4. Azizah Abdul Rahman
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Editor information

Editors and Affiliations

  1. IST - Technical University of Lisbon, Av.Rovisco Pais, 1, 1049-001, Lisbon, Portugal

    Ana Fred

  2. Delft University of Technology, Mekelweg 4, 2628, Delft, CD, The Netherlands

    Jan L. G. Dietz

  3. Informatics Research Centre, Henley Business School, University of Reading, RG6 6UD, UK

    Kecheng Liu

  4. INSTICC and IPS, Estefanilha, Setúbal, Portugal

    Joaquim Filipe

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© 2013 Springer-Verlag Berlin Heidelberg

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Md Saad, N.H., Kasimin, H., Alias, R.A., Rahman, A.A. (2013). Soft Systems Methodology: A Conceptual Model of Knowledge Management System Initiatives. In: Fred, A., Dietz, J.L.G., Liu, K., Filipe, J. (eds) Knowledge Discovery, Knowledge Engineering and Knowledge Management. IC3K 2012. Communications in Computer and Information Science, vol 415. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-54105-6_25

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  • DOI: https://doi.org/10.1007/978-3-642-54105-6_25

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-54104-9

  • Online ISBN: 978-3-642-54105-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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