Learning Objectives
After reading this chapter you should understand:
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Why communicating the results is a crucial element of every market research study.
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Which elements should be included in a written research report and how these elements can be structured.
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How to communicate the findings in an oral presentation.
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Ethical issues regarding the communication of the report findings to the client.
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References
Armstrong, J. S. (2010). Persuasive advertising: Evidence-based principles. New York: Palgrave Macmillan.
Churchill, G. A., Jr., & Iacobucci, D. (2009). Marketing research: Methodological foundations (10th ed.). Mason, OH: South-Western College Publishers.
Council of American Survey Research Organizations (CASRO) (2011). Codes of standards and ethics for survey research. www.casro.org/resource/resmgr/casro_code_of_standards.pdf
European Society for Opinion and Marketing Research (ESOMAR) (2007). ICC/ESOMAR International Code On Market And Social Research. http://www.esomar.org/uploads/public/knowledge-and-standards/codes-and-guidelines/ICCESOMAR_Code_English_.pdf
Huff, D. (1993). How to lie with statistics. New York: W. W. Norton & Company.
Minto, B. (2008). The pyramid principle: Logic in writing and thinking (3rd ed.). Harlow: Pearson.
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Sarstedt, M., Mooi, E. (2014). Communicating the Results. In: A Concise Guide to Market Research. Springer Texts in Business and Economics. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-53965-7_10
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DOI: https://doi.org/10.1007/978-3-642-53965-7_10
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