Abstract
There is not a full integration between business and technological domains in organizations; it creates problems with the availability of the necessary information for the decision-making process, and the under use and exploit of installed Information Technologies (IT) capabilities. In the present investigation is proposed a framework to solve this problem. The framework consists of an enterprise architecture, several specific procedures, from which we proposed two global indicators; the first one for management control based on Compensatory Fuzzy Logic (CFL), which measures the strategy performance from the compensation of the indicators defined in a Balanced Scorecard (BSC); the other one is an indicator to evaluate the IT Management (IGTI) based on the assessment of process maturity expressing a single comprehensive measure. The framework considers the alignment among business requirements, business processes and IT resources taking into account the risks management and benefits.
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de Castro, R.P.L., Ortega, P.M.M., Lorences, P.P. (2014). Framework for the Alignment of Business Goals with Technological Infrastructure. In: Espin, R., Pérez, R., Cobo, A., Marx, J., Valdés, A. (eds) Soft Computing for Business Intelligence. Studies in Computational Intelligence, vol 537. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-53737-0_7
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DOI: https://doi.org/10.1007/978-3-642-53737-0_7
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