Congestion Modeling and Multi-Criteria Smoothing Heuristics

  • Sydney C. K. Chu
Part of the Lecture Notes in Economics and Mathematical Systems book series (LNE, volume 465)


The background of this work is the operation of a specialist out-patient clinic under the Hospital Authority of Hong Kong. Congestion is one main problem that needs to resolve. This in turn leads to long patient waiting for specialist doctors#x2019; consultation. We focus our analysis on congestion modeling to evaluate its multi-criteria performance measures and propose a smoothing heuristics as the solution approach. Numerical results are provided to illustrate the possibilities of notable improvement.


Congestion modeling multi-criteria heuristics 


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Copyright information

© Springer-Verlag Berlin Heidelberg 1998

Authors and Affiliations

  • Sydney C. K. Chu
    • 1
  1. 1.Department of MathematicsUniversity of Hong KongHong Kong

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