Abstract
This paper presents a simulation approach for service production processes on the basis of which an optimal operating point for service systems can be identified. The approach specifically takes into account the characteristics of human behavior. The simulation is based on a system theory approach to the service delivery process. A specific use case of the simulation approach is presented in detail to illustrate how characteristic curves are deduced and an optimal operating point is obtained.
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Schuh, G., Jussen, P., Fabry, C., Gudergan, G. (2013). Finding the Optimal Operating Point for Service Production Processes via Simulation. In: Prabhu, V., Taisch, M., Kiritsis, D. (eds) Advances in Production Management Systems. Sustainable Production and Service Supply Chains. APMS 2013. IFIP Advances in Information and Communication Technology, vol 415. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41263-9_6
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DOI: https://doi.org/10.1007/978-3-642-41263-9_6
Publisher Name: Springer, Berlin, Heidelberg
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