Crowdtasking – A New Concept for Volunteer Management in Disaster Relief

  • Georg Neubauer
  • Andrea Nowak
  • Bettina Jager
  • Christian Kloyber
  • Christian Flachberger
  • Gerry Foitik
  • Gerald Schimak
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 413)


Based on governmental institutions and strong volunteer organizations, Austria provides a comprehensive and well developed emergency response system. As an important factor for the maintenance of the current quality standard of Austria’s protection and emergency system, the further engagement of voluntariness has to be ensured and enhanced in the light of the ongoing societal change. On the one hand, the involvement of new media provides opportunities to expand the organizations’ service portfolio to create a broader participation for citizens’ engagement; on the other hand, long lasting and formal memberships are often a challenge for the current dynamic lifestyle. To face this situation, the involvement of new media services for volunteer management in order to enable new modes of voluntary binding is a promising strategically effort. A new process called “crowdtasking” dedicated to the improvement of volunteer management applying new media is discussed; new processes of volunteer management are presented by exemplary initiatives of humanitarian non-governmental organizations, such as the Austrian Red Cross.


crisis and disaster management volunteer management humanitarian non-governmental organizations new media crowdtasking 


  1. 1.
    International Federation of Red Cross and Red Crescent Societies: The road to resilience – Bridging relief and development for a more sustainable future, Geneva (2012),
  2. 2.
    Jachs, S.: Einführung in das Katastrophenmanagement. Tradition, Hamburg (2011)Google Scholar
  3. 3.
  4. 4.
    COUNCIL DECISION of 27 November 2009 on the European Year of Voluntary Activities Promoting Active Citizenship (2010/37/EC), L 17/43 (2011),
  5. 5.
    Statistik Austria: Struktur und Volumen der Freiwilligenarbeit in Österreich (2008)Google Scholar
  6. 6.
    Governor’s Office of Emergency Services California: They will come. Post-Disaster Volunteers and Local Governments (2001) Google Scholar
  7. 7.
    Austrian Red Cross: Teaming Up For Civil Protection. Final Report. (2011),
  8. 8.
    Crowley, J., Chan, J.: Disaster Relief 2.0: The Future of Information Sharing in Humanitarian Crisis (2011)Google Scholar
  9. 9.
    Meier, P.: Do ”Liberation Technologies”, change the Balance of Power between repressive States and Civil Society, Dissertation (2011),
  10. 10.
  11. 11.
    Christensen, C. G.: Social Media Volunteering Application (2013),
  12. 12.
    Bundesministerium für Soziales und Konsumentenschutz Hrsg.: Struktur und Volumen der Freiwilligenarbeit in Österreich. Wien, p. 3 (2008)Google Scholar
  13. 13.[1].pdf Google Scholar
  14. 14.
    Austrian Federal Ministry of Labor, Social Affairs and Consumer Protection (ed.) Volunteering in Austria. 1st Report on Volunteering, Vienna 2009 (summary available) (2009) (in German) Google Scholar
  15. 15.
    CISESK - Certification of Civil Services non formal and informal Skills Transfer: National Report on Voluntary Work in Austria (2009)Google Scholar
  16. 16.
  17. 17.
    Legislation on the Social Security ActGoogle Scholar
  18. 18.
  19. 19.
    Andreaus, F.: Rechtliche Grundlagen des Österreichischen Rettungswesens. Dissertation, Wien (2009)Google Scholar
  20. 20.

Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • Georg Neubauer
    • 1
  • Andrea Nowak
    • 1
  • Bettina Jager
    • 1
  • Christian Kloyber
    • 3
  • Christian Flachberger
    • 2
  • Gerry Foitik
    • 3
  • Gerald Schimak
    • 1
  1. 1.AIT Austrian Institute of Technology GmbHAustria
  2. 2.Frequentis AGAustria
  3. 3.Austrian Red CrossAustria

Personalised recommendations