Skip to main content

Formen des Arbeitsverhaltens

  • Chapter
  • First Online:

Part of the book series: Springer-Lehrbuch ((SLB))

Zusammenfassung

Arbeitsverhalten ist die wichtigste abhängige Variable der Arbeits- und Organisationspsychologie, wobei sich verschiedene Formen unterscheiden lassen. Unter produktivem Verhalten wird das Leistungsverhalten verstanden, das die Bewältigung der betrieblichen Aufgaben beschreibt. Das extraproduktive Verhalten ist ein freiwillig gezeigtes Verhalten, das über die Aufgabenerfüllung hinausgeht und den Unternehmenszielen dient. Kontraproduktives Verhalten verletzt die legitimen Interessen einer Organisation, wobei es prinzipiell deren Mitglieder oder die Organisation als Ganzes schädigen kann. Dieses Verhalten wird am besten erklärt durch erlebte Ungerechtigkeit, Persönlichkeitsmerkmale wie Gewissenhaftigkeit und speziell durch einen Mangel an Selbstkontrolle. Metaanalytische Untersuchungen zeigen, dass extra- und kontraproduktives Verhalten nur moderat negativ korreliert sind, es finden sich aber auch Hinweise auf die Unabhängigkeit beider Variablen.

This is a preview of subscription content, log in via an institution.

Buying options

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Literatur

  • Avila, R. A., Fern, E. F., & Mann, O. K. (1988). Unraveling criteria for assessing the performance of sales people: A causal analysis. Journal of Personal Selling and Sales Management, 8, 45–54.

    Google Scholar 

  • Bergeron, D. M., Shipp, A. J., Rosen, B., & Furst, S. A. (2013). Organizational citizenship behavior and career outcomes: the cost of being a good citizen. Journal of Management, 39, 958–984.

    Article  Google Scholar 

  • Belschak, F., & Den Hartog, D. (2010). Being proactive at work – blessing or bane? The Psychologist, 23(11), 886–889.

    Google Scholar 

  • Bindl, U. K., & Parker, S. K. (2011). Proactive work behavior: Forward‐thinking and change‐oriented action in organizations. In S. Zedeck (Hrsg.), APA Handbook of industrial and organizational psychology. Vol. 2: Selecting and developing members for organizations, (S. 567–598). Washington, DC: APA.

    Google Scholar 

  • Blickle, G., & Solga, M. (2014). Einflusspolitik, Konflikte, Mikropolitik. In H. Schuler, & H. P. Kanning (Hrsg.), Lehrbuch der Personalpsychologie (3. Aufl. S. 983–1026). Göttingen: Hogrefe.

    Google Scholar 

  • Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. Academy of Management Review, 11, 710–725.

    Google Scholar 

  • Borman, W. C., & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, & W. C. Borman (Hrsg.), Personnel selection in organizations (S. 71–98). San Francisco: Jossey‐Bass.

    Google Scholar 

  • Campbell, J. P., McCloy, R. A., Oppler, S. H., & Sager, C. E. (1993). A theory of performance. In N. Schmitt, & W. C. Borman (Hrsg.), Personnel selection in organizations (S. 35–69). San Francisco, CA: Jossey‐Bass.

    Google Scholar 

  • Chiaburu, D. S., Oh, I. S., Berry, C. M., Li, N., & Gardner, R. G. (2011). The five‐factor model of personality traits and organizational citizenship behaviors: A meta‐analysis. Journal of Applied Psychology, 96, 1140–1166.

    Article  PubMed  Google Scholar 

  • Conlon, D. E., Meyer, C. J., & Nowakowski, J. M. (2005). How does organizational justice affect performance, withdrawal, and counterproductive behavior?. In J. Greenberg, & J. A. Colquitt (Hrsg.), Handbook of organizational justice (S. 301–327). Mahwah, NJ: Erlbaum.

    Google Scholar 

  • Dalal, R. S. (2005). A meta‐analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241–1255.

    Article  PubMed  Google Scholar 

  • Den Hartog, D. N., & Belschak, F. D. (2007). Personal initiative, commitment and affect at work. Journal of Occupational and Organizational Psychology, 80(4), 601–622.

    Article  Google Scholar 

  • Duffy, M. E., Ganster, D. C., & Pagon, M. (2002). Social undermining in the workplace. Academy of Management Journal, 45, 331–351.

    Article  Google Scholar 

  • Fay, D., & Sonnentag, S. (2010). A look back to move ahead: New directions for research on proactive performance and other discretionary work behaviours. Applied Psychology: An International Review, 59(1), 1–20.

    Article  Google Scholar 

  • Frese, M., & Fay, D. (2001). Personal initiative: An active performance concept for work in the 21st century. Research in Organizational Behavior, 23, 133–187.

    Article  Google Scholar 

  • George, J. M., & Brief, A. P. (1992). Feeling good‐doing good: A conceptual analysis of the mood at work‐organizational spontaneity relationship. Psychological Bulletin, 112, 310–329.

    Article  PubMed  Google Scholar 

  • Gottfredson, M. R., & Hirschi, T. (1990). A general theory of crime. Stanford: University Press.

    Google Scholar 

  • Grant, A. M., & Ashford, S. J. (2008). The dynamics of proactivity at work. Research in Organizational Behavior, 28, 3–34.

    Article  Google Scholar 

  • Griffin, M. A., Neal, A., & Parker, S. K. (2007). A new model of work role performance: Positive behavior in uncertain and interdependent contexts. Academy of Management Journal, 50(2), 327–347.

    Article  Google Scholar 

  • Gruys, M. L., & Sackett, P. R. (2003). Investigating the dimensionality of counterproductive work behavior. International Journal of Selection and Assessment, 11, 30–42.

    Article  Google Scholar 

  • Joireman, J., Kamdar, D., Daniels, D., & Duell, B. (2006). Good citizens to the end? It depends: Empathy and concern with future consequences moderate the impact of a short‐term time horizon on organizational citizenship behaviours. Journal of Applied Psychology, 91, 1307–1320.

    Article  PubMed  Google Scholar 

  • Katz, D. (1964). The motivational basis of organizational behavior. Behavioral Science, 9, 131–146.

    Article  PubMed  Google Scholar 

  • Keashly, L., & Harvey, S. (2005). Emotional abuse in the workplace. In S. Fox, & P. E. Spector (Hrsg.), Counterproductive work behavior. Investigations of actors and targets (S. 201–235). Washington, DC: APA.

    Chapter  Google Scholar 

  • Koch, S., Kaschube, J., & Fisch, R. (2003). Eigenverantwortung in Organisationen. Göttingen: Hogrefe.

    Google Scholar 

  • Lamm, E., Tosti-Kharas, J., & Williams, E. G. (2013). Read this article, but don’t print it: Organizational citizenship behavior toward the Environment. Group & Organization Management, 38, 163–197.

    Article  Google Scholar 

  • LePine, J. A., & Van Dyne, L. (1998). Helping and voice extra‐role behaviors: Evidence of construct and predictive validity. Academy of Management Journal, 41(1), 108–119.

    Article  Google Scholar 

  • LePine, J. A., Erez, A., & Johnson, D. E. (2002). The nature and dimensionality of organizational citizenship behavior: A critical review and meta‐analysis. Journal of Applied Psychology, 87, 52–65.

    Article  PubMed  Google Scholar 

  • Marcus, B. (2000). Kontraproduktives Verhalten im Betrieb: Eine individuumsbezogene Perspektive. Göttingen: VAP.

    Google Scholar 

  • Marcus, B., & Schuler, H. (2004). Antecedents of counterproductive behavior at work: A general perspective. Journal of Applied Psychology, 89, 647–660.

    Article  PubMed  Google Scholar 

  • Marcus, B., & Schuler, H. (2006). Leistungsbeurteilung. In H. Schuler (Hrsg.), Lehrbuch der Personalpsychologie (S. 431–469). Göttingen: Hogrefe.

    Google Scholar 

  • Meier, L. L., & Spector, P. E. (2013). Reciprocal effects of work stressors and counterproductive work behavior: A five‐wave longitudinal study. Journal of Applied Psychology, 98, 529–539.

    Article  PubMed  Google Scholar 

  • Morrison, E. W., & Phelps, C. C. (1999). Taking charge at work: Extra‐role efforts to initiate workplace change. Academy of Management Journal, 42, 403–419.

    Article  Google Scholar 

  • Müller, G. F., & Bierhoff, H. W. (1994). Arbeitsengagement aus freien Stücken. Psychologische Aspekte eines sensiblen Phänomens. Zeitschrift für Personalforschung, 8, 367–379.

    Google Scholar 

  • Nerdinger, F. W. (2004). Organizational Citizenship Behavior und Extra‐Rollenverhalten. In H. Schuler (Hrsg.), Organisationspsychologie 2 – Gruppe und Organisation, Enzyklopädie der Psychologie, (Bd. D/III/4, S. 293–333). Göttingen: Hogrefe.

    Google Scholar 

  • Nerdinger, F. W. (2008). Unternehmensschädigendes Verhalten erkennen und verhindern. Göttingen: Hogrefe.

    Google Scholar 

  • Neuberger, O. (2006). Mikropolitik und Moral in Organisationen. Herausforderung der Ordnung. Stuttgart: Lucius & Lucius.

    Google Scholar 

  • Neuman, J. H., & Baron, R. A. (2005). Aggression in the workplace: A social‐psychological perspective. In S. Fox, & P. E. Spector (Hrsg.), Counterproductive work behavior. Investigations of actors and targets (S. 13–39). Washington, DC: APA.

    Chapter  Google Scholar 

  • O’Boyle, E. H., Forsyth, D. R., Banks, G. C., & McDaniel, M. A. (2012). A meta‐analysis of the dark triad and work behvavior: A social exchange perspective. Journal of Applied Psychology, 97, 557–579.

    Article  PubMed  Google Scholar 

  • Organ, D. W. (1988). Organizational citizenship behavior. Lexington, MA: Lexington Books.

    Google Scholar 

  • Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827–856.

    Article  Google Scholar 

  • Pearson, C. M., Andersson, L. M., & Porath, C. L. (2005). Workplace incivility. In S. Fox, & P. E. Spector (Hrsg.), Counterproductive work behavior. Investigations of actors and targets (S. 177–199). Washington, DC: APA.

    Chapter  Google Scholar 

  • Podsakoff, N. P., Blume, B. D., Whiting, S. W., & Podsakoff, P. M. (2009). Individual‐ and organizational‐level consequences of organizational citizenship behaviors: A meta‐analysis. Journal of Applied Psychology, 94, 122–141.

    Article  PubMed  Google Scholar 

  • Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26, 513–563.

    Article  Google Scholar 

  • Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38, 555–572.

    Article  Google Scholar 

  • Robinson, S. L., & Greenberg, J. (1998). Employees behaving badly: Dimensions, determinants and dilemmas in the study of workplace deviance. Trends in Organizational Behavior, 5, 1–30.

    Google Scholar 

  • Sackett, P. R., & DeVore, C. (2001). Counterproductive behaviors at work. In N. Anderson, D. S. Ones, H. K. Sinangil, & C. Viswesvaran (Hrsg.), Handbook of industrial, work, and organizational psychology (Bd. 1, S. 145–164). London: Sage.

    Chapter  Google Scholar 

  • Salanova, M., & Schaufeli, W. (2008). A cross‐national study of work engagement as a mediator between job resources and proactive behavior. The International Journal of Human Resource Management, 19(1), 116–131.

    Article  Google Scholar 

  • Schmidt, K. H., & Kleinbeck, U. (2004). Leistung und Leistungsförderung. In H. Schuler (Hrsg.), Organisationspsychologie 1 – Grundlagen und Personalpsychologie Enzyklopädie der Psychologie, (Bd. D/III/3, S. 893–945). Göttingen: Hogrefe.

    Google Scholar 

  • Schweitzer, M. E., Ordónez, L., & Douma, B. (2004). Goal setting as a motivator of unethical behavior. Academy of Management Journal, 47, 422–432.

    Article  Google Scholar 

  • Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82, 434–443.

    Article  Google Scholar 

  • Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68, 653–663.

    Article  Google Scholar 

  • Sonnentag, S., & Frese, M. (2002). Performance concepts and performance theory. In S. Sonnentag (Hrsg.), Psychological management of individual performance (S. 3–25). New York: Wiley.

    Chapter  Google Scholar 

  • Spector, P. E. (1997). The role of frustration in antisocial behavior at work. In R. A. Giacalone, & J. Greenberg (Hrsg.), Antisocial behavior in organizations (S. 1–17). Thousand Oaks: Sage.

    Google Scholar 

  • Spector, P. E., Bauer, J. A., & Fox, S. (2010). Measurement artifacts in the assessment of counterproductive work behavior and organizational citizenship behavior: Do we know what we think we know? Journal of Applied Psychology, 95, 781–790.

    Article  PubMed  Google Scholar 

  • Spychala, A., & Sonnentag, S. (2011). The dark and the bright sides of proactive work behaviour and situational constraints: Longitudinal relationships with task conflicts. European Journal of Work and Organizational Psychology, 20(5), 654–680.

    Article  Google Scholar 

  • Thomas, J. P., Whitman, D. S., & Viswesvaran, C. (2010). Employee proactivity in organization: A comparative meta‐analysis of emergent proactive constructs. Journal of Occupational and Organizational Psychology, 83, 275–300.

    Article  Google Scholar 

  • Tims, M., Bakker, A. B., & Derks, D. (2012). Development and validation of the job crafting scale. Journal of Vocational Behavior, 80, 173–186.

    Article  Google Scholar 

  • Van Dyne, L., & Ang, S. (1998). Organizational citizenship behavior of contigent workers in Singapore. Academy of Management Journal, 41, 692–703.

    Article  Google Scholar 

  • Van Iddekinge, C. H., Odle-Dusseau, H. N., Roth, P. L., & Raymark, P. H. (2012). The criterion‐related validity of integrity tests: An updated meta‐analysis. Journal of Applied Psychology, 97, 499–530.

    Article  PubMed  Google Scholar 

  • Vardi, Y., & Weitz, E. (2004). Misbehavior in organizations. Theory, research, and management. Mahwah, NJ: Erlbaum.

    Google Scholar 

  • Viswesvaran, C., Schmidt, F. L., & Ones, D. S. (2005). Is there a general factor in ratings of job performance? A meta‐analytic framework for disentangling substantive and error influences. Journal of Applied Psychology, 90, 108–131.

    Article  PubMed  Google Scholar 

  • Walz, S., & Niehoff, B. P. (1996). Organizational citizenship behaviors and their effects on organizational effectiveness in limited‐menu restaurants. Academy of Management Proceedings, 307–312.

    Google Scholar 

  • Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26, 179–201.

    Google Scholar 

  • Wunderer, R., & Kuhn, T. (1995). Unternehmer gesucht. Personalwirtschaft, 47(1), 16–21.

    Google Scholar 

  • Zapf, D., & Einarsen, S. (2005). Mobbing at work: Escalated conflicts in organizations. In S. Fox, & P. E. Spector (Hrsg.), Counterproductive work behavior. Investigations of actors and targets (S. 237–270). Washington, DC: APA.

    Chapter  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer-Verlag Berlin Heidelberg

About this chapter

Cite this chapter

Nerdinger, F.W., Schaper, N. (2014). Formen des Arbeitsverhaltens. In: Arbeits- und Organisationspsychologie. Springer-Lehrbuch. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-41130-4_25

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-41130-4_25

  • Published:

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-41129-8

  • Online ISBN: 978-3-642-41130-4

  • eBook Packages: Humanities, Social Science (German Language)

Publish with us

Policies and ethics