Abstract
Using Contextual-Graphs (CxG) to represent organizational activity supports selecting key performance indicators (KPIs) that are free from causality assumptions and measuring practice-based organizational learning as distinct from organizational change. This paper presents four tools developed as part of a research program to extend CxG to practice-based organizational learning and performance improvement. Aspectual comparison of practices represented in contextual graphs together with a practice-based organizational learning novelty typology, a practice maturity model, and anorganizational-performance-improvement prioritization matrix operationalize the construct of practice maturity that is proposed as a guide for researchers and practitioners in understanding and improving practice-based activity management. Results are presented for a transport planning organization that elucidate the role of context in practice-based organizational learning and performance improvement in the case of an activity (light rail route selection) that involved both political/managerial and engineering decisions.
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Hegarty, J., Brézillon, P., Adam, F. (2013). The Role of Context in Practice-Based Organizational Learning and Performance Improvement. In: Brézillon, P., Blackburn, P., Dapoigny, R. (eds) Modeling and Using Context. CONTEXT 2013. Lecture Notes in Computer Science(), vol 8175. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40972-1_5
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DOI: https://doi.org/10.1007/978-3-642-40972-1_5
Publisher Name: Springer, Berlin, Heidelberg
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