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International Workshop on Global Sourcing of Information Technology and Business Processes

Global Sourcing 2013: Advances in Global Sourcing. Models, Governance, and Relationships pp 54–70Cite as

Vendor Capabilities in ITO Research: A Systematization and Critical Review

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 163))

Abstract

Numerous IT outsourcing arrangements are renegotiated or even terminated. A Likely reason for such failures can be ascribed to vendors lacking the capabilities necessary to meet the expectations of their clients towards the venture. Yet, current research falls short in providing a comprehensive view on vendor capabilities and their relation to outsourcing success. We provide a theoretically based framework which defines the relevant concepts in the field of organizational capabilities and their interrelations. The framework is used to synthesize existing research on vendor capabilities in ITO and to integrate the results in order to offer an overview about the existing body of knowledge. This work reveals 5 capabilities which have the potential to act as differentiators in the highly competitive IT outsourcing marketplace. The paper concludes with implications for both research and practice.

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Authors and Affiliations

  1. fortiss –An-Institut, Technische Universität München, Guerickestraße 25, 80805, München, Germany

    Patrick Hoberg

  2. Information Systems, Technische Universität München, Boltzmannstr. 3, 85748, Garching, Germany

    Helmut Krcmar

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  1. Patrick Hoberg
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  2. Helmut Krcmar
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Editors and Affiliations

  1. Loughborough School of Business and Economics, UK

    Ilan Oshri

  2. Aston Business School, Birmingham, UK

    Julia Kotlarsky

  3. London School of Economics, UK

    Leslie P. Willcocks

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Hoberg, P., Krcmar, H. (2013). Vendor Capabilities in ITO Research: A Systematization and Critical Review. In: Oshri, I., Kotlarsky, J., Willcocks, L.P. (eds) Advances in Global Sourcing. Models, Governance, and Relationships. Global Sourcing 2013. Lecture Notes in Business Information Processing, vol 163. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40951-6_4

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  • DOI: https://doi.org/10.1007/978-3-642-40951-6_4

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40950-9

  • Online ISBN: 978-3-642-40951-6

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