Skip to main content

Capabilities and Challenges of Contemporary Service Based Monitoring Systems

  • Conference paper
Book cover Perspectives in Business Informatics Research (BIR 2013)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 158))

Included in the following conference series:

  • 1068 Accesses

Abstract

New technology developments have opened opportunities to obtain more data from more sources as well as to handle a larger variety of forms of data. This, in turn, raises the interest in data and information monitoring in different business and engineering contexts. Thus monitoring systems obtain the role of subsystems in contemporary information and knowledge systems. Taking into consideration the quest for agility of business and information systems, the flexibility offered by service systems motivates the consideration of service based monitoring systems. In this paper capabilities and challenges of service based monitoring systems are discussed by considering several issues of analysis.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Andreozzi, S., De Bortoli, N., Fantinel, S., Ghiselli, A., Rubini, G.L., Tortone, G., Vistoli, M.C., De Bortoli, N.: GridICE: a monitoring service for Grid systems. Future Generation Computer Systems 21, 559–571 (2005)

    Article  Google Scholar 

  2. Best, C.: Web Mining for Open Source Intelligence. In: 2008 12th International Conference Information Visualisation, pp. 321–325 (2008)

    Google Scholar 

  3. Buytendijk, F., Flint, D.: How BAM can turn a business into a real-time enterprise. Gartner, AV-15 (2002)

    Google Scholar 

  4. Carrizo, L., Sauvageot, C., Bella, N.: Information tools for the preparation and monitoring of education plans (2003)

    Google Scholar 

  5. Choi, G., Choi, G.: Design of Service System Framework for Web-based Monitoring and Control of Indoor Air Quality (IAQ) in Subway Stations. In: New Trends in Information and Service Science, pp. 659–663. IEEE (2009)

    Google Scholar 

  6. Dai, Y., Kakkonen, T., Sutinen, E.: SoMEST: a model for detecting competitive intelligence from social media. In: Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments, MindTrek 2011, pp. 241–248 (2011)

    Google Scholar 

  7. Duan, W., Cao, Q., Yu, Y., Levy, S.: Mining Online User-Generated Content: Using Sentiment Analysis Technique to Study Hotel Service Quality. In: 2013 46th Hawaii International Conference on System Sciences, pp. 3119–3128 (2013)

    Google Scholar 

  8. Eiken, U.C., Liseth, A.T., Witschel, H.F., Richter, M., Biemann, C.: Ord i dag: Mining norwegian daily newswire. In: Salakoski, T., Ginter, F., Pyysalo, S., Pahikkala, T. (eds.) FinTAL 2006. LNCS (LNAI), vol. 4139, pp. 512–523. Springer, Heidelberg (2006)

    Chapter  Google Scholar 

  9. Görgens, M., Kusek, J.Z.: Making Monitoring and Evaluation systems work: A Capacity Development Toolkit. The World Bank (2009)

    Google Scholar 

  10. Hsieh, Y.-M., Hung, Y.-C.: A scalable IT infrastructure for automated monitoring systems based on the distributed computing technique using simple object access protocol Web-services. Automation in Construction 18, 424–433 (2009)

    Article  Google Scholar 

  11. Johansson, F., Brynielsson, J., Quijano, M.N.: Estimating Citizen Alertness in Crises Using Social Media Monitoring and Analysis. In: 2012 European Intelligence and Security Informatics Conference, pp. 189–196 (2012)

    Google Scholar 

  12. Kabadayi, S.: Pridgen, A., Julien, C.: Virtual Sensors: Abstracting Data from Physical Sensors. In: 2006 International Symposium on a World of Wireless, Mobile and Multimedia Networks (WoWMoM 2006), pp. 587–592 (2006)

    Google Scholar 

  13. Kang, B., Kim, D., Kang, S.-H.: Real-time business process monitoring method for prediction of abnormal termination using KNNI-based LOF prediction. Expert Systems with Applications 39, 6061–6068 (2012)

    Article  Google Scholar 

  14. Kaschesky, M., Sobkowicz, P., Hernandez Lobato, J.M., Bouchard, G., Archambeau, C., Scharioth, N., Manchin, R., Gschwend, A., Riedl, R.: Bringing Representativeness into Social Media Monitoring and Analysis. In: 2013 46th Hawaii International Conference on System Sciences, pp. 2003–2012 (2013)

    Google Scholar 

  15. Krishnamurthy, B.: A Top Down Approach to Enterprise Monitoring Using Change Point Detection. In: 2012 Annual SRII Global Conference, pp. 859–862 (2012)

    Google Scholar 

  16. Mackay, H.: Information and the Transformation of Sociology: Interactivity and Social Media Monitoring. tripleC-Cognition, Communication, Co-operation 11, 117–126 (2012)

    Google Scholar 

  17. Neto, J., Meinedo, H., Viveiros, M.: A media monitoring solution. In: 2011 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), pp. 1813–1816. IEEE (2011)

    Google Scholar 

  18. Paris, C., Wan, S.: Listening to the community: social media monitoring tasks for improving government services. In: Extended Abstracts on Human Factors in Computing Systems, pp. 2095–2100 (2011)

    Google Scholar 

  19. Scharl, A., Weichselbraun, A.: An ontology-based architecture for tracking information across interactive electronic environments. In: Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS 2006), pp. 1–9 (2006)

    Google Scholar 

  20. Scharl, A., Hubmann-Haidvogel, A., Weichselbraun, A., Lang, H.-P., Sabou, M.: Media Watch on Climate Change – Visual Analytics for Aggregating and Managing Environmental Knowledge from Online Sources. In: 2013 46th Hawaii International Conference on System Sciences, pp. 955–964 (2013)

    Google Scholar 

  21. Schikhof, Y., Mulder, I., Choenni, S.: Who will watch (over) me? Humane monitoring in dementia care. International Journal of Human-Computer Studies 68, 410–422 (2010)

    Article  Google Scholar 

  22. Vallejo, D.Ã., Albusac, J., Castro-Schez, J.J.J., Glez-Morcillo, C., Jiménez, L., Jime, L.: A multi-agent architecture for supporting distributed normality-based intelligent surveillance. Engineering Applications of Artificial Intelligence 24, 325–340 (2011)

    Article  Google Scholar 

  23. Wagner, D., Day, B., James, T.: Monitoring and evaluation of ICT in education projects. In: A Handbook for Developing Countries. infoDev/World Bank, Washington, DC (2005)

    Google Scholar 

  24. Wang, X., Gao, W., Slusser, J.R.J.J.R., Davis, J., Olson, B., Janssen, S., Janson, G., Durham, B., Tree, R., Deike, R.: USDA UV-B monitoring system: An application of centralized architecture. Computers and Electronics in Agriculture 64, 326–332 (2008)

    Article  Google Scholar 

  25. Westergren, U.H., Wennerholm, E.: Exploring Service System Resources: The Role of Technology. In: 2013 46th Hawaii International Conference on System Sciences, pp. 1317–1326 (2013)

    Google Scholar 

  26. Wetzstein, B., Danylevych, O., Leymann, F., Bitsaki, M., Nikolaou, C., Van Den Heuvel, W.-J., Papazoglou, M.P.: Towards Monitoring of Key Performance Indicators Across Partners in Service Networks. In: 1st Workshop on Monitoring Adaptation and Beyond MONA (2009), pp. 7–17. Springer, Heidelberg (2009)

    Google Scholar 

  27. Zhou, B., Jia, Y., Liu, C., Zhang, X.: A Distributed Text Mining System for Online Web Textual Data Analysis. In: 2010 International Conference on Cyber-Enabled Distributed Computing and Knowledge Discovery, vol. i, pp. 1–4 (2010)

    Google Scholar 

  28. Phillips, P., Diston, D.: A knowledge driven approach to aerospace condition monitoring. Knowledge-Based Systems 24, 915–927 (2011)

    Article  Google Scholar 

  29. Spohrer, J., Maglio, P., Bailey, J., Gruhl, D.: Steps Toward a Science of Service Systems. Computer, 71–77 (2007)

    Google Scholar 

  30. Alter, S.: Challenges for Service Science. Journal of Information Technology Theory and Application 13, 22–37 (2012)

    Google Scholar 

  31. Erl, T.: SOA Principles of Service Design (The Prentice Hall Service-Oriented Computing Series from Thomas Erl). Prentice Hall PTR (2007)

    Google Scholar 

  32. United Nations: Toolkit to Combat Trafficking in Persons (2008)

    Google Scholar 

  33. Alter, S.: Work System Theory: Overview of Core Concepts, Extensions, and Challenges for the Future. Journal of the Association for Information Systems 14, 72–121 (2013)

    Google Scholar 

  34. Rudzajs, P.: Towards Automated Education Demand-Offer Information Monitoring: The System’s Architecture. In: Niedrite, L., Strazdina, R., Wangler, B. (eds.) BIR 2011 Workshops. LNBIP, vol. 106, pp. 252–265. Springer, Heidelberg (2012)

    Chapter  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2013 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Rudzajs, P., Kirikova, M., Strazdina, R. (2013). Capabilities and Challenges of Contemporary Service Based Monitoring Systems. In: Kobyliński, A., Sobczak, A. (eds) Perspectives in Business Informatics Research. BIR 2013. Lecture Notes in Business Information Processing, vol 158. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40823-6_22

Download citation

  • DOI: https://doi.org/10.1007/978-3-642-40823-6_22

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-40822-9

  • Online ISBN: 978-3-642-40823-6

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics