Abstract
Reflective learning is a mechanism to turn experience into learning. As a mechanism for self-directed learning, it has been found to be critical for success at work. This is true for individual employees, teams and whole organizations. However, most work on reflection can be found in educational contexts, and there is only little work regarding the connection of reflection on individual, group and organization levels. In this paper, we propose a model that can describe cases of reflective learning at work (CSRL). The model represents reflective learning processes as intertwined learning cycles. In contrast to other models of reflective learning, the CSRL model can describe both individual and collaborative learning and learning that impacts larger parts of an organization. It provides terminology to describe and discuss motivations for reflective learning, including triggers, objectives for and objects of reflective learning. The paper illustrates how the model helps to analyse and differentiate cases of reflective learning at work and to design tool support for such settings.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Boud, D., Garrick, J.: Understanding learning at work. Routledge (1999)
Eraut, M.: Informal learning in the workplace. Studies in Continuing Education 26(2) (2004)
Cressey, P.: Collective reflection and learning. In: Boud, D., Cressey, P., Docherty, P. (eds.) Productive Reflection at Work. Routledge (2006)
Høyrup, S.: Employee-driven innovation and workplace learning: Basic concepts, approaches and themes. European Review of Labour and Research 16(2), 12 (2010)
Krogstie, B.R., Divitini, M.: Supporting Reflection in Software Development with Everyday Working Tools. COOP. Springer, Aix-en-Provence (2010)
Lin, X., et al.: Designing Technology to Support Reflection. Educational Technology, Research and Development 47(3), 43–62 (1999)
Prilla, M., Pammer, V., Balzert, S.: The Push and Pull of Reflection in Workplace Learning: Designing to Support Transitions between Individual, Collaborative and Organisational Learning. In: Ravenscroft, A., Lindstaedt, S., Kloos, C.D., Hernández-Leo, D. (eds.) EC-TEL 2012. LNCS, vol. 7563, pp. 278–291. Springer, Heidelberg (2012)
Xiao, L., et al.: Promoting Reflective Thinking in Collaborative Learning Activities. In: Eighth IEEE International Conference on Advanced Learning Technologies (ICALT). IEEE, Santander (2008)
Boud, D., Keogh, R., Walker, D.: Promoting Reflection in Learning: A Model. In: Boud, D., Keogh, R., Walker, D. (eds.) Reflection: Turning Experience into Learning, pp. 18–40. RoutledgeFalmer (1985)
Kolb, D.A., Fry, R.: Towards an applied theory of experiential learning. In: Cooper, C.L. (ed.) Theories of Group Processes, pp. 33–58. John Wiley, London (1975)
Stahl, G.: Building collaborative knowing. In: Strijbos, J.-W., Kirschner, P.A., Martens, R.L. (eds.) What We Know About CSCL And Implementing It In Higher Education. What we know about CSCL, pp. 53–85. Kluwer Academic Publishers, Boston (2002)
Knipfer, K., et al.: Reflection as catalyst for organisational learning. Studies in Continuing Education 35, 19 (2012)
Krogstie, B., Prilla, M.: Tool support for reflection in the workplace in the context of reflective learning cycles. CEUR Workshop Proceedings, vol. 931, pp. 57–71 (2012)
Krogstie, B., et al.: Computer support for reflective learning in the workplace: A model. In: International Conference on Advanced Learning Technologies (ICALT) 2012. ACM, Rome (2012)
Prilla, M., et al.: Individual and Collaborative Reflection at Work: Support for Workplace Learning in Healthcare. In: CSCL 2013. ISLS, Wisconsin (2013)
Boud, D., Keogh, R., Walker, D.: Reflection: Turning Experience into Learning. RoutledgeFalmer (1985)
Schön, D.: The Reflective Practitioner. Basic Books, Inc. (1983)
Boud, D., Cressey, P., Docherty, P.: Productive Reflection ad Work: Learning for Changing Organizations. Routledge (2006)
Lave, J.: The practice of learning. In: Chaiklin, S., Lave, J. (eds.) Understanding Practice: Perspectives on Activity and Context, p. 20. Cambridge University Press, Cambridge (1993)
Høyrup, S.: Reflection as a core process in organisational learning. Journal of Workplace Learning 16(8), 13 (2004)
Cress, U., Kimmerle, J.: A systemic and cognitive view on collaborative knowledge building in wikis. Computer-Supported Collaborative Learning 3, 105–122 (2008)
Høyrup, S., Elkjær, B.: Reflection - beyond the individual. In: Boud, D., Cressey, P., Docherty, P. (eds.) Productive Reflection at Work. Routledge (2006)
Kimmerle, J., Cress, U., Held, C.: The interplay between individual and collective knowledge: Technologies for organisational learning and knowledge building. Knowledge Management Research & Practice 8(1), 12 (2010)
Prilla, M., Degeling, M., Herrmann, T.: Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace. In: GROUP 2012. ACM, Sanibel Island (2012)
Krogstie, B.R., et al.: Collaborative Modelling of Reflection to Inform the Development and Evaluation of Work-Based Learning Technologies. In: i-KNOW 2012. ACM ICPS, Graz (2012)
Pammer, V., et al.: Reflective Learning at Work - A Position and Discussion Paper. In: ARNets11- Awareness and Reflection in Learning Networks, Palermo, Italy (2011)
Prilla, M., Pammer, V., Krogstie, B.: Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work. In: Proceedings of the European Conference on Computer Supported Coopertive Work, ECSCW 2013 (in press, 2013)
Fessl, A., Rivera-Pelayo, V., Pammer, V., Braun, S.: Mood Tracking in Virtual Meetings. In: Ravenscroft, A., Lindstaedt, S., Kloos, C.D., Hernández-Leo, D. (eds.) EC-TEL 2012. LNCS, vol. 7563, pp. 377–382. Springer, Heidelberg (2012)
Mora, S., Boron, A., Divitini, M.: CroMAR: Mobile Augmented Reality for Supporting Reflection on Crowd Management. International Journal of Mobile Human Computer Interaction 4(2), 14 (2012)
Knipfer, K., et al.: Computer Support for Collaborative Reflection on Captured Teamwork Data. In: 9th International Conference on Computer Supported Collaborative Learning (2011)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Krogstie, B.R., Prilla, M., Pammer, V. (2013). Understanding and Supporting Reflective Learning Processes in the Workplace: The CSRL Model. In: Hernández-Leo, D., Ley, T., Klamma, R., Harrer, A. (eds) Scaling up Learning for Sustained Impact. EC-TEL 2013. Lecture Notes in Computer Science, vol 8095. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40814-4_13
Download citation
DOI: https://doi.org/10.1007/978-3-642-40814-4_13
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40813-7
Online ISBN: 978-3-642-40814-4
eBook Packages: Computer ScienceComputer Science (R0)