Abstract
Due to the increasing global commercial competition, the current economic crisis and globalization, enterprises would like to shift from a pure product sales structure towards after-sales services and related activities. It is noteworthy that “profit generated by after-sale service is often higher than the one obtained with sales; the service market can be four or five times larger than the market for products” [1].
The purpose of this paper is to lay down the foundations for a governance framework, by using the models and methods which can support various levels of performance indicators in service, servitization, governance and innovation. The basic idea behind of a governance framework is to create a trust relationship between seller and buyer for covering the customer requirements.
Chapter PDF
Similar content being viewed by others
References
Bundschuh, R., Dezvane, T.: How to make after sale services pay off. The McKinsey Quarterly 4, 116–127 (2003)
Manufacturing SErvice Ecosystem (2011)
Fitz-Gibbon, C.T.: Performance indicators (1990)
Wustenhoff, E.: Service Level Agreement in the data center. Sun Microsystem (April 2002)
Marr, B.: How to design Key Performance Indicators Neely, A. I. V. The servitization of Manufacturing Further Evidence (October 2006)
Ducq, Y.: Contribution à une méthode d’analyse de la cohérence des systèmes deProduction dans le cadre du modèle GRAI.Thèse de doctorat de l’université deBordeaux I (1999) (in French)
Ducq, Y.: Definition and aggregation of a performance measurement system in threeAeronautical work shop using the ECOGARI Method. Production Planning and Control, 163–177 (2005)
Neely, A., Bourne, M., Kennerley, M.: Performance measurement system design: Developing and testing a process-based approach (1995)
Thoben, K.D.: Extended Products: Evolving Traditional Product concepts. Engineering the knowledge Economy through Co-operation, Bremen, pp. 429–439 (2001)
Lay, G.S.: Analyse von Verbreitung und Wirkung der Anwendung des EFQM-Modells in deutschen Betrieben. EFQM-Nutzung in Deutschland, ZWF, S. 884–S. 888 (2009) (in German)
Rogowski, T.H.: Methods and tools to support the innovation framework: Tools of the VIVA toolbox, Open innovation for small und medium sized enterprises (2007)
Wagner, K.S.: Fit für Innovationen: Untersuchung von Erfolgsfaktoren und Indikatoren zur Steigerung der Innovationsfähigkeit anhand von sechs innovativenFallbeispielen produzierender KMU. Fraunhofer, Stuttgart (2007) (in German)
Rogowski, T.: Internetgestütztes Benchmarking zur Bestimmung der Innovations fähigkeit. In: Henning, K. (ed.) Präventiver Arbeits- und Gesundheitsschutz 2020, pp. S. 100–S. 104. Tagungsband zur Jahrestagung 2007 des BMBF-Förderschwerpunkts, Aachen (2008) (in German)
Pfitzmann, B.: Unified Governance framework (UGF) initiative. IBM (December 2007)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 IFIP International Federation for Information Processing
About this paper
Cite this paper
Taisch, M., Alamdari, M.H., Zanetti, C. (2013). Manufacturing Service Innovation Ecosystem. In: Emmanouilidis, C., Taisch, M., Kiritsis, D. (eds) Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. APMS 2012. IFIP Advances in Information and Communication Technology, vol 398. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40361-3_41
Download citation
DOI: https://doi.org/10.1007/978-3-642-40361-3_41
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40360-6
Online ISBN: 978-3-642-40361-3
eBook Packages: Computer ScienceComputer Science (R0)