Abstract
Clients in the ICT industry tend to rate a provider's performance by the absence of disruptions or — if they occur — the time taken to respond to and resolve such incidents. This chapter explores how disruptions can be prevented effectively and systematically, and how incidents can be resolved quickly and efficiently.
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© 2014 Springer-Verlag Berlin Heidelberg
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Kasulke, S. (2014). Short-Term Quality Improvements. In: Abolhassan, F. (eds) The Road to a Modern IT Factory. Management for Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40219-7_7
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DOI: https://doi.org/10.1007/978-3-642-40219-7_7
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Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40218-0
Online ISBN: 978-3-642-40219-7
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