Abstract
The world of information technology (IT) continues to undergo rapid change. The appearance of new technologies such as cloud computing, mobile communication, social media or big data is exerting a lasting effect on established industries and is even forging new industries and shaping society itself. Examples include companies like Zalando or Car2Go, which have successfully used IT to set up new business models and go head-to-head with established companies in the market. This progress requires agility (cf. Schaffry 2012) and customer focus, as well as efficiency, effectiveness and quality across the entire IT sector. Both the “clock speed” now required for product development and the pace of development for new application systems or mobile device applications is accelerating significantly. At the same time, requirements for these systems’ operational stability, security and flexibility (in terms of scaling) are also growing. On the customer side, we are also seeing a new, higher-quality kind of IT literacy. The “digital natives” are demanding new, IT-based solutions for their daily tasks at home and in the office (cf. Brenner et al. 2011).
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Notes
- 1.
Formed in Berlin in 2008, Zalando is now one of the most successful footwear and fashion stores online.
- 2.
Car2Go is a car-sharing business set up by the car maker Daimler and the car rental company Europcar.
- 3.
The term “digital natives” is used to refer to people born after 1980. Digital natives are characterized by the ease with which they interact with IT and technology.
- 4.
From 2010 to 2011, growth in outsourcing revenue was an impressive 7.8 %.
- 5.
1 exabyte = 1,000 petabytes = 1,000,000 terabytes.
- 6.
Interview with a DAX 30 CIO from summer 2012.
- 7.
Moore’s Law states that the number of transistors on a computer chip doubles over the same area within a period of 12 months.
- 8.
M2M = machine-to-machine communication, refers to the concept of the growth of networking between machines for the mutual exchange of transactional information.
- 9.
Quote from an interview held in March 2012.
- 10.
Leading retail multinational. The interview was conducted in summer 2012.
- 11.
Need finding is a method for analyzing customer requirements and its development has been pursued primarily at the University of Stanford.
- 12.
- 13.
Design Thinking —The Value to the Company; see Deutsche Bank Group YouTube channel http://www.youtube.com/watch?v=ZIKMZ7c5L0I
- 14.
Statement made during a 2012 interview with an insurance CIO.
References
Adidas. (2012). Retrieved December 20, 2012, from http://www.adidas.de/mi%C2%A0Predator%C2%A0Lethal-Zones/15001945_M,de_DE,pd.html?cgid=customise-Shoes&config=true#is_configurator
Airbnb. (2012). Retrieved January 2, 2013, from https://www.airbnb.com/home/press
Bravo-Sànchez, C., Uebernickel, F., & Zarnekow, R. (2005). Lean IT – Die Industrialisierung des Informationsmanagements. Is.Report – Magazin für betriebliche Informationssysteme, 9(10), 12–17.
Brenner, W., & Witte, C. (2007). Erfolgsrezepte für CIOs – Was gute Informationsmanager ausmacht. Munich: Hanser.
Brenner, W., Györy, A., Pirouz, M., & Uebernickel, F. (2011). Bewusster Einsatz von Schatten-IT: Sicherheit und Innovationsförderung. St. Gallen: Universität St. Gallen. Retrieved January 14, 2011, from http://www.salesforce.com/de/form/pdf/brenner.jsp?d=70130000000s91I
Brenner, W., Uebernickel, F., Wulf, J., Zelt, S., Györy, A., Heym, M., et al. (2012). Strategies for application management services. St. Gallen: University of St. Gallen.
Brocke, H. F., Uebernickel, F., & Brenner, W. (2011). Balancing customer requirements and IT service standardization – a procedural reference model for individualized IT service agreement configurations. Enterprise Modelling and Information Systems Architectures, 6(2), 4–20.
Capgemini. (2012). Studie IT-Trends 2012 – Business-IT-Alignment sichert die Zukunft. Capgemini.
Carr, N. G. (2003). IT doesn’t matter. Harvard Business Review, 81, 5–12.
CIO Executive Council. (2010). How are CIOs meeting evolving CEO expectations? Retrieved December 28, 2012, from http://www.cio.com/article/594396/How_are_CIOs_Meeting_Evolving_CEO_Expectations_?page=2&taxonomyId=3174
D’Orazio, D. (2012). Gmail now has 425 million active users. The Verge. Retrieved December 28, 2012, from http://www.theverge.com/2012/6/28/3123643/gmail-425-million-total-users
Dudek, S., Ubernickel, F., & Brenner, W. (2011). Variant configuration for IT-services and its impact on the service request fulfillment process. Research in Progress – 18th Americas Conference on Information Systems, Detroit.
Ebert, N., Vogedes, A., Uebernickel, F., & Brenner, W. (2008). Production planning for IT-service providers: An ERP-based concept. Proceedings of the Nineteenth Australasian Conference on Information Systems (ACIS 2008): University of Canterbury, 2008, 19th Australasian Conference on Information Systems (ACIS), Keystone, CO.
Escherich, M. (2011). Search analytics trends: The inevitable consumerization of corporate IT. Gartner Analytics. Retrieved December 28, 2012, from http://my.gartner.com/portal/server.pt?open=512&objID=260&mode=2&PageID=3460702&id=1591515&ref=
Gartner. (2012). Gartner says worldwide IT outsourcing market grew 7.8 percent in 2011. Press Release. Retrieved December 28, 2012, from http://www.gartner.com/it/page.jsp?id=2021215
MyStarbucks. (2012). My starbucks plattform. Retrieved December 28, 2012, from http://mystarbucksidea.force.com/
Rodriguez, A. (2011). Too big to backup. Nasuni. Retrieved December 28, 2012, from http://www.nasuni.com/blog/22-too_big_to_backup
Rossignol. (2012). Ski pursuit. Retrieved December 28, 2012, from http://www.rossignol.com/US/US/skipursuit.html
Schaffry, A. (2012). Top 10 CIO-Prioritäten 2012. CIO-Magazine. Retrieved December 28, 2012, from http://www.cio.de/strategien/2299663/
Vetterli, C., Brenner, W., Uebernickel, F., & Berger, K. (2011). Die Innovationsmethode design thinking. In M. Lang & M. Amberg (Eds.), Dynamisches IT-management. So steigern Sie die Agilität, Flexibilität und Innovationskraft Ihrer IT. Düsseldorf: Symposion.
Vetterli, C., Uebernickel, F., & Brenner, W. (2012). Initialzündung durch Embedded Design Thinking — Ein Fallbeispiel aus der Finanzindustrie. Zeitschrift für Organisationsentwicklung, 2, 22–31.
Zarnekow, R., Brenner, W., & Pilgram, U. (2005). Integriertes Informationsmanagement. Berlin: Springer.
Zelt, S., Uebernickel, F., & Brenner, W. (2013). Managing global IT delivery networks: A literature review from the supplier’s perspective. Proceedings of the 46th Hawaii International Conference on System Sciences: IEEE Computer Society, 2013, Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Uebernickel, F., Brenner, W. (2014). The Challenges of Modern IT. In: Abolhassan, F. (eds) The Road to a Modern IT Factory. Management for Professionals. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40219-7_2
Download citation
DOI: https://doi.org/10.1007/978-3-642-40219-7_2
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40218-0
Online ISBN: 978-3-642-40219-7
eBook Packages: Business and EconomicsBusiness and Management (R0)