Abstract
Big data opens a new dimension, space, to offer the advantage of gleaning intelligence from data and translating that into business benefits. It will lead to knowledge revolution in all sectors, including Business Process Management (BPM). This paper sheds light on key characteristics of intelligent BPM (iBPM) from an industrial point of view. A big data perspective on iBPM is then proposed, showing the challenges and potential opportunities in attempt to catalyze ideas from insight to application. China Mobile Communications Corporation’s (CMCC) exploring and practice are provided, which also elicit the future research directions for enterprise applications.
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Gao, X. (2013). Towards the Next Generation Intelligent BPM – In the Era of Big Data. In: Daniel, F., Wang, J., Weber, B. (eds) Business Process Management. Lecture Notes in Computer Science, vol 8094. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40176-3_2
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DOI: https://doi.org/10.1007/978-3-642-40176-3_2
Publisher Name: Springer, Berlin, Heidelberg
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