Abstract
Our research explores the influence of recommendations on the quality of the user experience (UX) in the e-tourism domain.. We are interested in the effects of smoothly introducing recommenders in existing commercial e-tourism system and to explore the benefits of recommendations in different conditions of availability of tourism services(which has a dynamic nature and typically depends on tourism flows in different seasons). The paper presents a wide empirical study (240 participants) that addresses the above issues and has been carried on in cooperation with a large hotel reservation provider (Venere.com – a company of Expedia Inc.).
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Preview
Unable to display preview. Download preview PDF.
References
Burke, R.: Hybrid web recommender systems. In: Brusilovsky, P., Kobsa, A., Nejdl, W. (eds.) Adaptive Web 2007. LNCS, vol. 4321, pp. 377–408. Springer, Heidelberg (2007)
Cremonesi, P., Garzotto, F., Turrin, R.: Investigating the Persuasion Potential of Recommender Systems from a Quality Perspective: an Empirical Study. ACM Transactions on Interactive Intelligent Systems 2(2), 1–41 (2012)
Cremonesi, P., Koren, Y., Turrin, R.: Performance of recommendation algorithms on top-n recommendation tasks. In: Proc. RecSys 2010, pp. 39–46. ACM, New York (2010)
Delgado, J., Davidson, R.: Knowledge bases and user profiling in travel and hospitality recommender systems. In: Proc. ENTER 2002, pp. 1–16. Springer, Wien (2002)
Drenner, S., Sen, S., Terveen, L.: Crafting the initial user experience to achieve community goals. In: Proc. of RecSys 2008, pp. 187–194. ACM, New York (2008)
Golbandi, N., Koren, Y., Lempel, R.: On bootstrapping recommender systems. In: Proc. CIKM 2010, pp. 1805–1808. ACM, New York (2010)
Jannach, D., Zanker, M., Jessenitschnig, M., Seidler, O.: Developing a conversational travel advisor with advisor suite. In: Proc. ENTER 2007, pp. 43–52. Springer, Wien (2007)
Jones, N., Pu, P.: User technology adoption issues in recommender systems. In: Proc. NAEC 2007, pp. 379–394 (2007)
Levi, A., Mokryn, O., Diot, C., Taft, N.: Finding a needle in a haystack of reviews: cold start context-based hotel recommender system. In: Proc. RecSys 2012, pp. 115–122. ACM, New York (2012)
Xie, M., Lakshmanan, L.V.S., Wood, P.T.: Comprec-trip: A composite recommendation system for travel planning. In: Proc. ICDE, pp. 1352–1355. IEEE (2011)
Rashid, A.M., Karypis, G., Riedl, J.: Learning preferences of new users in recommender systems: an information theoretic approach. In: SIGKDD Explorer Newsletter, vol. 10, pp. 90–100 (2008)
Ricci, F., Missier, F.: Supporting travel decision making through personalized recommendation. In: Karat, C., Blom, J., Karat, J. (eds.) Designing Personalized User Experiences in eCommerce. HCI Interaction Series, vol. 5, pp. 231–251. Springer, Netherlands (2004)
Schumacher, M., Rey, J.-P.: Recommender systems for dynamic packaging of tourism services. In: Proc. ENTER 2011, pp. 13–23. Springer, Wien (2011)
Mahmood, T., Ricci, F., Venturini, A., Höpken, W.: Adaptive recommender systems for travel planning. In: Proc. ENTER 2008, pp. 1–11. Springer, Wien (2008)
Xiao, B., Benbasat, I.: E-commerce product recommendation agents: use, characteristics, and impact. Management Information Systems Quarterly 31(1), 137–209 (2007)
Zanker, M., Fuchs, M.W., Tuta, M.H., Müller, N.: Evaluating recommender systems in tourism - a case study from Austria. In: Proc. ENTER 2008, pp. 24–34. Springer, Wien (2008)
Porter, S.R., Whitcomb, M.E.: The Impact of Lottery Incentives on Survey Response Rates. Research in Higher Education 44(4), 389–407 (2003)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2013 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Cremonesi, P., Garzotto, F. (2013). Smoothly Extending e-Tourism Services with Personalized Recommendations: A Case Study. In: Huemer, C., Lops, P. (eds) E-Commerce and Web Technologies. EC-Web 2013. Lecture Notes in Business Information Processing, vol 152. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39878-0_16
Download citation
DOI: https://doi.org/10.1007/978-3-642-39878-0_16
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-39877-3
Online ISBN: 978-3-642-39878-0
eBook Packages: Computer ScienceComputer Science (R0)