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Content Management for Advisory Support Information Systems

  • Joachim PfisterEmail author
  • Gerhard Schwabe
Chapter
Part of the Progress in IS book series (PROIS)

Abstract

This chapter demonstrates how advisory support information systems can benefit from Enterprise Content Management (ECM) support. It introduces that type of information system, elaborates on an architectural sketch, and shows how ECM can support advisory support information systems. Requirements like providing filters, supporting collaborative content management through several organizational levels, and aggregating content from different resources on an inter-organizational level to foster transparency and to adapt content items to a user’s specific role are formulated. The challenge of information integration, which is inherent in all advisory support information systems, can be generalized to all workplaces in which information is aggregated from multiple sources. For this reason, the content architectural sketch may also be applicable to other settings in which content must be shared with and presented to different groups.

Keywords

Customer Relationship Management Content Item Service Encounter User View Support Item 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Department of InformaticsUniversity of ZurichZuerichSwitzerland

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