Critical Success Factors in Enterprise Content Management: Toward a Framework for Readiness Assessment

  • Andrea Herbst
  • Alexander Simons
  • Jan vom BrockeEmail author
  • René Derungs
Part of the Progress in IS book series (PROIS)


Enterprise content management (ECM) is an important enabler of information management, as it supports the creation, storage, retrieval, and retention processes of organizational documents and their content. The term “ECM” was coined in information management practice in the early 2000s, and it found its way into Information Systems (IS) research a few years later. While the level of research and publication activity in the field is increasing, we still see only a few academic reports on actual ECM practices. As yet, IS research provides little guidance to practitioners concerning the factors that drive or hinder ECM implementation. As a response, this chapter identifies a set of critical success factors for ECM and develops on that basis a framework that helps organizations assess their readiness for ECM. The framework was developed based on data collected in workshops with ECM project leaders and members of five companies. The expert opinions and experiences are combined with research results from the academic literature, and two illustrative cases show how the framework has been applied in practice.


Information System Success Factor Change Agent Workshop Participant Critical Success Factor 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  • Andrea Herbst
    • 1
  • Alexander Simons
    • 1
  • Jan vom Brocke
    • 1
    Email author
  • René Derungs
    • 2
  1. 1.Institute of Information SystemsUniversity of LiechtensteinVaduzLiechtenstein
  2. 2.Ivoclar Vivadent AGSchaanPrincipality of Liechtenstein

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