Abstract
Enterprise content management (ECM) is an important enabler of information management, as it supports the creation, storage, retrieval, and retention processes of organizational documents and their content. The term “ECM” was coined in information management practice in the early 2000s, and it found its way into Information Systems (IS) research a few years later. While the level of research and publication activity in the field is increasing, we still see only a few academic reports on actual ECM practices. As yet, IS research provides little guidance to practitioners concerning the factors that drive or hinder ECM implementation. As a response, this chapter identifies a set of critical success factors for ECM and develops on that basis a framework that helps organizations assess their readiness for ECM. The framework was developed based on data collected in workshops with ECM project leaders and members of five companies. The expert opinions and experiences are combined with research results from the academic literature, and two illustrative cases show how the framework has been applied in practice.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Abdolvand, N., Albadvi, A., & Ferdowsi, Z. (2008). Assessing readiness for business process reengineering. Business Process Management Journal, 14(4), 497–511.
AIIM. (2012). What is enterprise content management (ECM)? Retrieved December 5, 2012, from http://www.aiim.org/What-is-ECM-Enterprise-Content-Management
Alalwan, J. A., & Weistroffer, H. R. (2012). Enterprise content management research: A comprehensive review. Journal of Enterprise Information Management, 25(5), 441–461.
Alazmi, M., & Zairi, M. (2003). Knowledge management critical success factors. Total Quality Management and Business Excellence, 14(2), 199–204.
Aziz, K., & Yusof, M. M. (2012). Measuring organizational readiness in information systems adoption. In Proceedings of the 18th Americas Conference on Information Systems. Seattle, WA.
Back, A., von Krogh, G., & Enkel, E. (2007). The CC model as organizational design striving to combine relevance and rigor. Systemic Practice and Action Research, 20(1), 91–103.
Boynton, A. C., & Zmud, R. W. (1984). An assessment of critical success factors. Sloan Management Review, 25(4), 17–27.
Cleven, A., Winter, R., & Wortmann, F. (2010). Towards private–public research partnerships combining rigor and relevance in DWH/BI research: The competence center approach. International Journal of Business Intelligence Research, 1(2), 60–71.
Finney, S., & Corbett, M. (2007). ERP implementation: A compilation and analysis of critical success factors. Business Process Management Journal, 13(3), 329–347.
Fixsen, D. L., Naoom, S. F., Blase, K. A., Friedman, R. M., & Wallace, F. (2005). Implementation research: A synthesis of the literature. Tampa: University of South Florida. Retrieved December 5, 2012, from http://nirn.fpg.unc.edu/sites/nirn.fpg.unc.edu/files/resources/NIRN-MonographFull-01-2005.pdf
Gantz, J., & Reinsel, D. (2011). Extracting value from Chaos. Retrieved November 20, 2011, from http://www.emc.com/collateral/analyst-reports/idc-extracting-value-from-chaos-ar.pdf
Grahlmann, K. R., Helms, R. W., Hilhorst, C., Brinkkemper, S., & van Amerongen, S. (2011). Reviewing enterprise content management: A functional framework. European Journal of Information Systems, 21(3), 268–286.
Haug, A. (2012). The implementation of enterprise content management systems in SMEs. Journal of Enterprise Information Management, 25(4), 349–372.
Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE Software, 16(3), 30–36.
IDC. (2012). Worldwide information growth ticker. Retrieved December 6, 2012, from http://www.emc.com/leadership/programs/digital-universe.htm
Lehman, W. E. K., Greener, J. M., & Simpson, D. D. (2002). Assessing organizational readiness for change. Journal of Substance Abuse Treatment, 22(4), 197–209.
Mendoza, L. E., Marius, A., Pérez, M., & Grimán, A. C. (2007). Critical success factors for a customer relationship management strategy. Information and Software Technology, 49(8), 913–945.
Mouzakitis, S., & Askounis, D. (2010). A knowledge-based framework for measuring organizational readiness for the adoption of B2B integration systems. Information Systems Management, 27(3), 253–266.
Munkvold, B. E., Päivärinta, T., Hodne, A. K., & Stangeland, E. (2006). Contemporary issues of enterprise content management: The case of Statoil. Scandinavian Journal of Information Systems, 18(2), 69–100.
Nah, F. F.-H., Lau, J. L.-S., & Kuang, J. (2001). Critical factors for successful implementation of enterprise systems. Business Process Management Journal, 7(3), 285–296.
Ngai, E. W. T., Law, C. C. H., & Wat, F. K. T. (2008). Examining the critical success factors in the adoption of enterprise resource planning. Computers in Industry, 59(6), 548–564.
Päivärinta, T., & Munkvold, B. E. (2005). Enterprise content management: An integrated perspective on information management. In Proceedings of the 38th Hawaii International Conference on System Sciences. Big Island, HI.
Park, H., Ribière, V., & Schulte, W. D. Jr. (2004). Critical attributes of organizational culture that promote knowledge management technology implementation success. Journal of Knowledge Management, 8(3), 106–117.
Remus, U. (2007). Critical success factors for implementing enterprise portals: A comparison with ERP implementations. Business Process Management Journal, 13(4), 538–552.
Rickenberg, T. A., Neumann, M., Hohler, B., & Breitner, M. H. (2012). Enterprise content management: A literature review. In Proceedings of the 18th Americas Conference on Information Systems. Seattle, WA.
Rockley, A., & Cooper, C. (2012). Managing enterprise content: A unified content strategy. Berkeley: New Riders.
Schmiedel, T., & vom Brocke, J. (2013). Cultural values matter: The role of organizational culture in ECM. In J. vom Brocke & A. Simons (Eds.), Enterprise content management in information systems research: Foundations, methods and cases. Berlin: Springer.
Simons, A., & vom Brocke, J. (2013). Enterprise content management in information systems research. In J. vom Brocke & A. Simons (Eds.), Enterprise content management in information systems research: Foundations, methods and cases. Berlin: Springer.
Smith, H. A., & McKeen, J. D. (2003). Developments in practice VIII: Enterprise content management. Communications of the Association for Information Systems, 11(1), 647–659.
Snyder-Halpern, R. (2001). Indicators of organizational readiness for clinical information technology/systems innovation: A Delphi study. International Journal of Medical Informatics, 63(3), 179–204.
Tan, W.-G., Cater-Steel, A., & Toleman, M. (2009). Implementing IT service management: A case study focusing on critical success factors. Journal of Computer Information Systems, 50(2), 1–12.
Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125–134.
Tyrväinen, P., Päivärinta, T., Salminen, A., & Iivari, J. (2006). Characterizing the evolving research on enterprise content management. European Journal of Information Systems, 15(6), 627–634.
Umble, E. J., Haft, R. R., & Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146(2), 241–257.
vom Brocke, J., Seidel, S., & Simons, A. (2010). Bridging the gap between enterprise content management and creativity: A research framework. In Proceedings of the 43rd Hawaii International Conference on System Sciences. Kauai, HI.
vom Brocke, J., Simons, A., & Cleven, A. (2011a). Towards a business process-oriented approach to enterprise content management: The ECM-blueprinting framework. Information Systems and e-Business Management, 9(4), 475–496.
vom Brocke, J., Simons, A., Herbst, A., Derungs, R., & Novotny, S. (2011b). The business drivers behind ECM initiatives: A process perspective. Business Process Management Journal, 17(6), 965–985.
Williams, J. J., & Ramaprasad, A. (1996). A taxonomy of critical success factors. European Journal of Information Systems, 5(4), 250–260.
Wilson, H., Daniel, E., & McDonald, M. (2002). Factors for success in customer relationship management (CRM) systems. Journal of Marketing Management, 18(1), 193–219.
Wong, B., & Tein, D. (2003). Critical success factors for ERP projects. In Proceedings of the National Conference of the Australian Institute of Project Management 2003. Alice Springs.
Zafeiropoulos, I., Metaxiotis, K., & Askounis, D. (2005). Dynamic risk management system for the modeling, optimal adaptation and implementation of an ERP system. Information Management and Computer Security, 13(3), 212–234.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 Springer-Verlag Berlin Heidelberg
About this chapter
Cite this chapter
Herbst, A., Simons, A., vom Brocke, J., Derungs, R. (2014). Critical Success Factors in Enterprise Content Management: Toward a Framework for Readiness Assessment. In: vom Brocke, J., Simons, A. (eds) Enterprise Content Management in Information Systems Research. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39715-8_7
Download citation
DOI: https://doi.org/10.1007/978-3-642-39715-8_7
Published:
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-39714-1
Online ISBN: 978-3-642-39715-8
eBook Packages: Business and EconomicsBusiness and Management (R0)