Strategy Development for Enterprise Content Management

  • Martin SmitsEmail author
  • Ramon O’Callaghan
Part of the Progress in IS book series (PROIS)


Many organizations maintain a variety of systems and databases in a complex ad-hoc information infrastructure that does not fulfill the need for company-wide unstructured information management in business processes, business functions, and the extended enterprise. We present a framework and a method for implementing enterprise content management (ECM) in order to address this problem. Framework and method help to select content objects that can be brought under ECM to create business value and guide the IT investments needed to realize ECM. Framework and method were tested in a large high-tech organization that runs four key business processes and a very large set of unstructured content. Application of the framework and the method resulted in the identification of twenty core content objects and 100 content features that were well accepted by the thirty managers involved in two key business processes.


Business Process Content Management Business Unit Content Object Document Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



A previous version of this paper was published in the proceedings of the 13th European Conference on Information Systems (O’Callaghan and Smits 2005).


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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Tilburg School of Economics and ManagementTilburg UniversityTilburgThe Netherlands
  2. 2.Graduate School of BusinessNazarbayev UniversityAstanaKazakhstan

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