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Enterprise Content Management in Information Systems Research pp 91–107Cite as

Strategy Development for Enterprise Content Management

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Part of the book series: Progress in IS ((PROIS))

Abstract

Many organizations maintain a variety of systems and databases in a complex ad-hoc information infrastructure that does not fulfill the need for company-wide unstructured information management in business processes, business functions, and the extended enterprise. We present a framework and a method for implementing enterprise content management (ECM) in order to address this problem. Framework and method help to select content objects that can be brought under ECM to create business value and guide the IT investments needed to realize ECM. Framework and method were tested in a large high-tech organization that runs four key business processes and a very large set of unstructured content. Application of the framework and the method resulted in the identification of twenty core content objects and 100 content features that were well accepted by the thirty managers involved in two key business processes.

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Acknowledgments

A previous version of this paper was published in the proceedings of the 13th European Conference on Information Systems (O’Callaghan and Smits 2005).

Author information

Authors and Affiliations

  1. Tilburg School of Economics and Management, Tilburg University, Warandelaan 2, 5037, AB, Tilburg, The Netherlands

    Martin Smits

  2. Graduate School of Business, Nazarbayev University, 53 Kabanbay Batyr Ave, Astana, 010000, Kazakhstan

    Ramon O’Callaghan

Authors
  1. Martin Smits
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  2. Ramon O’Callaghan
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Corresponding author

Correspondence to Martin Smits .

Editor information

Editors and Affiliations

  1. University of Liechtenstein Inst. of Information Systems, Vaduz, Liechtenstein

    Jan vom Brocke

  2. Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein

    Alexander Simons

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Smits, M., O’Callaghan, R. (2014). Strategy Development for Enterprise Content Management. In: vom Brocke, J., Simons, A. (eds) Enterprise Content Management in Information Systems Research. Progress in IS. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-39715-8_6

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