Advertisement

Strategy Development for Enterprise Content Management

  • Martin SmitsEmail author
  • Ramon O’Callaghan
Chapter
Part of the Progress in IS book series (PROIS)

Abstract

Many organizations maintain a variety of systems and databases in a complex ad-hoc information infrastructure that does not fulfill the need for company-wide unstructured information management in business processes, business functions, and the extended enterprise. We present a framework and a method for implementing enterprise content management (ECM) in order to address this problem. Framework and method help to select content objects that can be brought under ECM to create business value and guide the IT investments needed to realize ECM. Framework and method were tested in a large high-tech organization that runs four key business processes and a very large set of unstructured content. Application of the framework and the method resulted in the identification of twenty core content objects and 100 content features that were well accepted by the thirty managers involved in two key business processes.

Keywords

Business Process Content Management Business Unit Content Object Document Management 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

Notes

Acknowledgments

A previous version of this paper was published in the proceedings of the 13th European Conference on Information Systems (O’Callaghan and Smits 2005).

References

  1. Association for Information and Image Management (AIIM). (2008). Enterprise content management roadmap. Retrieved February 20, 2013, from http://www.aiim.org/Research-and-Publications/Research/AIIM-Posters/ECM-Roadmap
  2. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120.CrossRefGoogle Scholar
  3. Boiko, B. (2002). Content management bible. New York: Wiley.Google Scholar
  4. Duhon, B. (2003). ECM: what is it, why should you care? AIIM E-Doc, 17(6).Google Scholar
  5. Everett, J. O., Bobrow, D. G., Stolle, R., Crouch, R., de Paiva, V., Condoravdi, C., et al. (2002). Making ontologies work for resolving redundancies across documents. Communications of the ACM, 45(2), 55–60.CrossRefGoogle Scholar
  6. Gupta, V. K., Govindarajan, S., & Johnson, T. (2001). Overview of content management approaches and strategies. Electronic Markets, 11(4), 281–288.CrossRefGoogle Scholar
  7. Hackos, J. T. (2002). Content management for dynamic web delivery. New York: Wiley.Google Scholar
  8. Hevner, A. R., March, S. T., Park, J., & Ram, S. (2004). Design science in information systems research. MIS Quarterly, 28(1), 75–105.Google Scholar
  9. Nordheim, S., & Päivärinta, T. (2006). Implementing enterprise content management: From evolution through strategy to contradictions out of the box. European Journal of Information Systems, 15(6), 648–662.CrossRefGoogle Scholar
  10. O’Callaghan, R., & Smits, M. (2005). A strategy development process for enterprise content management. In Proceedings of the 13th European Conference on Information Systems (pp. 1271–1282). Regensburg.Google Scholar
  11. Oesterle, H., Fleisch, E., & Alt, R. (2000). Business networking, shaping collaboration between enterprises (2nd ed.). Berlin: Springer.Google Scholar
  12. Rockley, A., Kostur, P., & Manning, S. (2003). Managing enterprise content: A unified content strategy. Indianapolis: New Riders.Google Scholar
  13. Smith, H. A., & McKeen, J. D. (2003). Developments in practice VIII: Enterprise content management. Communications of the Association for Information Systems, 11(1), 647–659.Google Scholar
  14. Sprague, R. H. (1995). Electronic document management: Challenges and opportunities for information systems managers. MIS Quarterly, 19(1), 29–50.CrossRefGoogle Scholar
  15. Stuckenschmidt, H., & van Harmelen, F. (2004). Generating and managing metadata for web-based information systems. Knowledge-Based Systems, 17(5/6), 201–206.CrossRefGoogle Scholar
  16. Terra, J. C., & Gordon, C. (2003). Realizing the promise of corporate portals: Leveraging knowledge for business success. Burlington: Butterworth-Heinemann.Google Scholar
  17. Wei, C. P., Hu, P. J., & Dong, Y. X. (2002). Managing document categories in e-commerce environments: An evolution-based approach. European Journal of Information Systems, 11(3), 208–222.CrossRefGoogle Scholar
  18. Weill, P., Subramani, M., & Broadbent, M. (2002). Building IT infrastructure for strategic agility. Sloan Management Review, 44(1), 57–65.Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  1. 1.Tilburg School of Economics and ManagementTilburg UniversityTilburgThe Netherlands
  2. 2.Graduate School of BusinessNazarbayev UniversityAstanaKazakhstan

Personalised recommendations